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Anonymous's avatar
Anonymous
5 years ago
Solved

Apex Legends Genesis Stuck On Loading Screen (Worked fine before update).

Apex Legends genesis stuck on loading screen in a repeating loop. Like the Apex Predator icon just loads over and over. AMD Ryzen 5 3600X 6-Core Processor                3.80 GHz 3200 DDR4 32G...
Kermes's avatar
Kermes
5 years ago

i have the same exact issue replying here for notifications

Anonymous's avatar
Anonymous
5 years ago

@Kermes 

I followed this post and got it to load after 30 seconds of loading.

Clear cache to fix problems with your games 

I only did the first part btw the way.

ORIGIN - WINDOWS

  1. If Origin is running, close it by clicking Origin in the menu bar then Exit.
    • Double-check that Origin is fully closed. If it isn’t, you won’t be able to complete all the steps.
    • To double-check, open Task Manager and go to Processes. Make sure that Origin.exe and OriginWebHelperService.exe aren’t there. If they are, end the tasks to close them.
  2. Hold the Windows key + R.
  3. In the command box that opens, type %ProgramData%/Origin then click OK.
    Command box with text inside.
  4. Delete all the files and folders inside it except for LocalContent. Do not delete this folder.

    Origin folder with LocalContent folder highlighted. Do not delete this folder.

    • If you’re on Windows XP, you’ll find the ProgramData folder in C:\Documents and Settings\All Users\Application data\Electronic Arts\
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Thanks for letting us know what did the trick @Popa2caps!

    Does that also help out if you follow all the steps in this article, @Kermes? 

    • viictoorm1's avatar
      viictoorm1
      5 years ago

      I have the same issue, I’m stuck at the black screen with the red logo.

      I tried repairing the game, unistalling and installing again from origin and steam.

      I tried these steps to clear the cache game and nothing works

       
    • ogYiJianMei's avatar
      ogYiJianMei
      5 years ago

      Didn't fix it for me and apparently neither did it for many others, so I wonder why this issue is checked as solved. I tried fixing it by deleting the recommended cache files to no success. If any other possible solutions exist I would be thankful if you let me know.

      • VadersRealFathr's avatar
        VadersRealFathr
        5 years ago

        I think this issue is part of the titan fall hack currently going on. Everything started last week and the culmination of their work is today I believe. EA needs to take better care of their portfolio and actually invest in ALL their games, not just one  (Apex) so that you don't have the entire internet trolling them. Also it would make their community happy; WHO WILL SPEND MORE ON THEIR * IF THEY ARE HAPPY, YOUR COMMUNITY WILL THATS WHO 

  • WinterAzurSP's avatar
    WinterAzurSP
    5 years ago

    Unfortunately, this solution did not fix my issue, I still cannot get into the game. Everything worked fine until the update rolled in and completely broke the game for me. Stuck on the black screen of death, with the never ending loading screen.

    • R3DLOXX's avatar
      R3DLOXX
      5 years ago

      same for me but disconnecting my wifi works its just annoying i have to do it evrytime

  • Dumoos's avatar
    Dumoos
    5 years ago

    Lo he intentado y nada, no se soluciona. Espero que lo solucionen pronto.

  • Nswift141's avatar
    Nswift141
    5 years ago

    Tried this and had no luck still have a crazy long load screen... I hope this is fixed before season end because if not I will lose out on finishing the battlepass.

    • Jokosse's avatar
      Jokosse
      5 years ago

      How did this problem got solved??? Don't see no solution here..................

      • Ysalia59's avatar
        Ysalia59
        5 years ago
        @Jokosse Well, it's not. It's on EA side, even if they say otherwise. They deploy an update, the game is screwed.

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