Forum Discussion

Anonymous

5 years ago

Solved

Apex Legends Genesis Stuck On Loading Screen (Worked fine before update).

Apex Legends genesis stuck on loading screen in a repeating loop. Like the Apex Predator icon just loads over and over. AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz 3200 DDR4 32G...

EA_Mako
5 years ago
Thanks for letting us know what did the trick @Popa2caps!

Does that also help out if you follow all the steps in this article, @Kermes?

EA_Mako

Community Manager

5 years ago

Thanks for letting us know what did the trick @Popa2caps!

Does that also help out if you follow all the steps in this article, @Kermes?

viictoorm1

5 years ago

I have the same issue, I’m stuck at the black screen with the red logo.

I tried repairing the game, unistalling and installing again from origin and steam.

I tried these steps to clear the cache game and nothing works

Kronzik_TTV
5 years ago
@viictoorm1 Any fix? Same here
- Bestudo
  5 years ago
  Same here... @EA_Mako can you please confirm you guys are working on this? We've not been able to play the game after the genesis update and i feel like there are way more people with the same issue.
- viictoorm1
  5 years ago
  What I do is I click continue and as soon the black screen starts I disconnect my internet and when I get the network error I connect my internet again and click continue and you get into the game.
  Sometimes you don’t get the network error and are stuck in the black screen but I force close the game and try again, eventually you get in