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Anonymous's avatar
Anonymous
5 years ago
Solved

Apex Legends Genesis Stuck On Loading Screen (Worked fine before update).

Apex Legends genesis stuck on loading screen in a repeating loop. Like the Apex Predator icon just loads over and over. AMD Ryzen 5 3600X 6-Core Processor                3.80 GHz 3200 DDR4 32G...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Thanks for letting us know what did the trick @Popa2caps!

Does that also help out if you follow all the steps in this article, @Kermes? 

viictoorm1's avatar
viictoorm1
5 years ago

I have the same issue, I’m stuck at the black screen with the red logo.

I tried repairing the game, unistalling and installing again from origin and steam.

I tried these steps to clear the cache game and nothing works

 
    • Bestudo's avatar
      Bestudo
      5 years ago

      Same here... @EA_Mako can you please confirm you guys are working on this? We've not been able to play the game after the genesis update and i feel like there are way more people with the same issue.

    • viictoorm1's avatar
      viictoorm1
      5 years ago

      What I do is I click continue and as soon the black screen starts I disconnect my internet and when I get the network error I connect my internet again and click continue and you get into the game.

      Sometimes you don’t get the network error and are stuck in the black screen but I force close the game and try again, eventually you get in

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