Someone help. I have tried so hard to fix this game, all guides on youtube and reddit. Nothing works for me.My computer totally crashes, so i have to hold the power button and turn it off. All other games works just fine.I took a picture of it with my phone since i cant screendump.Can anyone help me please.Only thing that seems to lower the number of crashes is when i set all settings to low, and limit fps to 75. But compared to gaming at high frames this is really not optimal, and it still cashes once per 3 games or so. Any help would be so much apreciated. i7 8700kGeforce gtx 1080 tiwin 10 pro16BG Ram

Hey again.Okay, so i made a clean install of windows, and completely removed everything. And updated everything to latest drivers. No overclocks.Installed Apex legends again. Same thing happends.I did what you said about Furmark. Ran it for 15 minutes.Extreme burn in - ONMSAA x 83440x1440Attatched is a screenshot.Everything ran fine, no crashes, no artefacts, nothing at all.It must be Apex Legends that causes this or is there any other suggestions ?Im very thankfull for all the help i can get.

Hi again.Did the Furmark Donut test. Again no issues at all.Will try the prime 95 tomorrow.Thanks, for the help so far.

@Sick1Click Hey man, thanks a million for your help. I will try downclock. will keep you posted 🙂

Quick update.Borrowed a 1070Ti from a friend. Did DDU and reninstalled drivers.Now ther game runs just fine, no crashes og glitches.Now i can conclude its the GPU, agree ?

Hey @Zen0fex , This is certainly a problem with your GPU. If you clock down your graphics card or increase the voltage (if you have enough leeway), the problem will fix. When graphics cards get older, there is often a problem with the solder joints. Baking the graphics card in the oven helps. Check out google or youtube for instructions.

Apex legends hard crashes my computer

17 Replies

Sick1Click
Not applicable
5 years ago
Hey @Zen0fex , This is certainly a problem with your GPU. If you clock down your graphics card or increase the voltage (if you have enough leeway), the problem will fix. When graphics cards get older, there is often a problem with the solder joints. Baking the graphics card in the oven helps. Check out google or youtube for instructions.
Pure_Funk_Nugge
Not applicable
5 years ago
@Zen0fex It's Apex, not your GPU.

Current PC - i5-2500k, 16 gigs ram, gtx 1660oc, win 7 pro.

This started after the Season 5 update. For me sound starts to go silent in game and I 100% know the hard freeze is incoming. Then after most sounds go silent the freeze happens.

Before Season 5 this never happened. I had a absolute value card GT 1030 that played Apex fine until Season 5, then the hard freezes started.

Say it's the video card? Well that has been upgraded to a GTX1660 OC.
Sound drivers? Updated, still freezes. Tried using multiple drivers, same issue.

This problem is with a sound update they made to the game with the Season 5 release. Not our systems.

I can say it's a real turn off this hasn't been addressed yet.
Sick1Click
Not applicable
5 years ago
@Pure_Funk_Nuggetserious? Did you seen the picture? Do you just have a little idea of hardware?
This is 100% his GPU not apex.
Zen0fex
Not applicable
5 years ago
That was my thought aswell, but all other games except Apex, there is no issues at all, and i can boost my frames all i want.
EA_Barry
Community Manager
5 years ago
@Zen0fex

If your other games are okay, you probably do not have a hardware issue.

A clean reinstall of your video drivers is advised, as is running your GPU at stock clock speeds and voltages.
Sick1Click
Not applicable
5 years ago
@Zen0fexthat other games are run good menas not it's all okay. Not every game/program uses the same amount of cpu/gpu/ram load. Example:
If you're overclocking your CPU, it's maybe possible run cinebench r15/20, but prime 95 will crash. Why? Because prime 95 is causing much more load (most with AVX enabled).
In your picture are artefactes clearly visible, caused by to high clock, to low voltage or by an old gpu with bad conductor tracks. I work in this business and have seen such pictures very often. Like Barry said, its probably a problem caused by overclocking.
You can run FurMark to test your GPU. Run it at fullscreen, full resolution and with 'extreme burn-in' setting. If it shows up artefactes ore crash your pc, then you know it...
Zen0fex
Not applicable
5 years ago
Hey again.
Okay, so i made a clean install of windows, and completely removed everything. And updated everything to latest drivers. No overclocks.
Installed Apex legends again. Same thing happends.
I did what you said about Furmark. Ran it for 15 minutes.
Extreme burn in - ON
MSAA x 8
3440x1440
Attatched is a screenshot.
Everything ran fine, no crashes, no artefacts, nothing at all.
It must be Apex Legends that causes this or is there any other suggestions ?
Im very thankfull for all the help i can get.
Sick1Click
Not applicable
5 years ago
Hey @Zen0fex , that's strange, but confirmed my suspicions. Unfortunatly the normal furmark doesn't load your GPU memory -> please check out 'msi kombustor' with fullscreen, artifact scanner and the (vk) furmark donut stress test.
If here is all okay again, check out with prime 95 for stability. Run the blend test for ~15min. This will test your cpu&ram.
Zen0fex
Not applicable
5 years ago
Hi again.
Did the Furmark Donut test. Again no issues at all.
Will try the prime 95 tomorrow.
Thanks, for the help so far.
Zen0fex
Not applicable
5 years ago
Hi
I did what you said, tested with prime95, no erros or freezes.
I have made a screen dump where i have tried to include as much info as possible.
Taskmanager is CPU on top and memory below.
Does this tell you, or anyone else that migh read this anything ?
Thanks in advance