Hello! I keep getting an error message in Apex Legends. Seemingly randomly while in game, my game will crash and I will get an error message somewhere along the lines of "the instruction at Dx3f57 e666 referenced memory at Dx010000019. The memory could not be read." It doesn't happen every game, but it has been happening more frequently as of late. I have a Nvidia 980ti, updated the game drivers to the most modern, repaired the game, and still am getting the error message. Any help would be greatly appreciated! Thank you!

I've spent an entire week troubleshooting this widespread crashing error, and I'm posting all the information I have in the exact detail suggested by the CMs. Thank you guys for trying your best, I understand that your job here is to gather feedback and offer assistance while Respawn works on this. I appreciate what you're doing in the meantime, and I hope that there may be something of use here that you can forward to the developers @EA_Blueberry @EA_David .For anyone reading or commenting, this is specifically discussing the common crash with either of these errors:"r5apex.exe - Application Error The instruction at 0x00000000 referenced memory at 0x00000000. The memory could not be written.""r5apex.exe - Application Error The instruction at 0x(characters vary here) referenced memory at 0x(characters vary here). The memory could not be read."To avoid confusion, please ensure that any comments are related to these specific errors. There are active threads for other types of crashing where you can find the information that pertains to your issue.System, including all peripherals (dxdiag file attached):Windows 7 Ultimate 64 bit, Fully updated on latest buildNvidia GeForce GTX 1060 6GB, Driver 417.71 @ Stock ClockIntel i3-8350k @ 4.0 GHZ Stock Clock16 GB DDR4 RAM256 GB Samsung 860 Evo SSDGigabyte Z370XP SLI MotherboardZowie BenQ XL2411Z 144hz MonitorASUS VX228 60hz MonitorLogitech G903 Wireless MouseTopre Realforce 87u 55g KeyboardHyperX Cloud II HeadsetAntlion ModMic 4.0Ethernet ConnectionWhen did I first notice this?This has happened ever since I first installed the game, a few days before the Havoc was introduced. This happens frequently, on average every 2 or 3 games.What have I noticed about these memory errors (20 example error screenshots linked at the bottom of this post)?The "Memory could not be read" error is much more common than the "Memory could not be written" error.The "Memory could not be read" error seems to happen mostly when interacting with something, such as picking up items.The "Memory could not be written" error seems to happen much more randomly, often while walking around with nothing happening.The "Memory could not be written" error always reports "0x00000000" as the instruction, as well as the memory referenced.The "Memory could not be read" error reports seemingly random numbers for the instruction, as well as the memory referenced.Sometimes either of these errors will appear a few seconds after launching the game client, but with much less frequency than they do in-game. Both the "read and written" errors have occurred during client startup.Sometimes these errors also appear as I'm loading into the Legend Selection screen - again, much less common than getting them during the real gameplay.I did not notice any distinct correlation between the time I had been in-game, and how long it took me to crash due to a memory error. My friends and I experience these errors seconds into the round, minutes into the round, or even in the final battle of the round.The vast majority of these errors take place during relatively quiet moments in the game, with no distinct correlation to large amounts of action, effects, or explosions.The game's performance on my machine, in terms of framerate, is surprisingly excellent, and the memory error crashes are not accompanied by frame drops or signs of degraded performance - they simply eject me from the game abruptly.What steps have I taken to troubleshoot the issue?I enabled "Run as administrator" in the properties of both r5apex.exe and origin.exe.I enabled "Run in compatibility mode for Windows 7" in the properties of both r5apex.exe and origin.exe.I have disabled the Origin Overlay for Apex Legends.I have tested and confirmed the same memory crashing errors on Nvidia Drivers 417.71 through 419.17 using DDU and a full clean installation of the drivers.I have uninstalled GeForce Experience following my clean installations of new drivers.I have tested forcing r5apex.exe to run at High Priority via regedit (If you're reading this, do not attempt this please).I have tested changing EasyAntiCheat.exe to Low Priority via the Task Manager.I have uninstalled Origin and Apex Legends, and repaired the game several times in between these steps.I have also cleared my user Cache multiple times throughout troubleshooting.I restart my PC after every troubleshooting step when applicable.I have ran a repair of EasyAntiCheat.I have fully uninstalled all existing "Microsoft Visual C++ versions" on my PC, and installed only the versions that are shipped with the Apex Legends installation (x64 and x86).I have fully uninstalled all existing "Microsoft Visual C++ versions" on my PC, and installed the 2010-2015 versions (x64 and x86) directly from Microsoft's download page.I have set custom pagefile settings on my C:drive where Windows, Origin, and Apex Legends are all installed. I set the minimum value to 147,000 MB, and the maximum value of 220,000 MB.I have tested disabling the "Windows Error Reporting" process.I have tried +fps_max 0, +fps_max 75, +fps_max 80, and +fps_max 144 in my launch options.I always do my testing while no other non-essential background services are running. This means no Discord, no Logitech Software, no MSI Afterburner, no GeForce Experience, no Shadowplay. I ensure that they are completely shut down or uninstalled and do not interfere whatsoever with the troubleshooting process.I never have any overlays enabled other than Shadowplay, which I've uninstalled a few days ago.I have played games with all graphics settings to low, medium, and high.I am not using an AntiVirus, including Windows Defender.I have confirmed that "Samsung Rapid Mode" is disabled for my SSD.I have no settings in my Nvidia Control Panel's 3D Settings that conflict with the in-game settings. All options are application controlled other than the Prefer Maximum Performance Setting and the Maximum Possible Refresh Rate setting.I have also tried overriding the available in-game graphics settings with their counterparts in the Nvidia Control Panel's 3D Settings.I have attempted to play with my second monitor enabled, and with my second monitor disabled.I have attempted to disable unused audio output devices that were not in use.I have tried to play after stopping then restarting the Windows Audio Endpoint service.I have attempted to toggle my language in-game.I have tested these memory errors on Fullscreen Mode, Borderless Windowed Mode, and Windowed Mode.I play regularly with a large community of friends with different versions of Windows. The Community Crashing Thread fixes for these Memory Reading/Writing errors on Windows 8.1 and Windows 10 have all been successful according to those I play with. However, every single person in my community who uses Windows 7 gets these exact same errors, has tried most of the fixes I've listed here, and not a single one has managed to escape the constant crashes. This is also extremely apparent by the abundance of related threads and comments posted in this forum.Windows 7 is supported according to the game's system requirements, but cannot function due to these memory errors. Please help us! Thank you for reading, everyone here would wholeheartedly appreciate it if you could forward any useful information to the correct eyes.Imgur Album of 20 Memory Read/Write Crash ErrorsAttached: dxdiag

Ok so what I had to do here was I had to install the Visual C++ redistributables stored in the Program Files (x86)\Origin Games\Apex\__Installer\vc\vc2015\redist\ folder. It wouldn't install because I had a later version installed (2017 to be specific) so I uninstalled that via "remove programs and features" and then installed the 2015 one. After that, I had a separate error with "Update available for origin please exit and relaunch origin" etc. etc. So I disabled the ingame origin overlay, stopped the origin web helper service in task manager, and now I can play the game without error on windows 7. Good luck hope this works for others.*edit* I should mention that the previous failures to install the 2015 Visual C++ redistributable were not caught by the update/repair functions of Origin, so it is worth checking that manually even if the Origin Launcher says that the installation checks out. It's possible that Origin does not check that things like this were installed properly as they are separate installers.

Hello !i Just installed Apex whenever i launch it, this eroor is shownThe instruction at at 0xed3c9414 referenced memory at 0x412843a0. The memory could not be read. Press Ok to terminate the program.Any fix?

I've been having this problem constantly, in about half my games at least. Always referenced memory errors with different numbers, though 0x00000000 is the most common.

After I started the game, it shows this message on the screen. How can I fix it?The instruction at 0x54979414 referenced memory at 0x412843a0. The memory could not be read. Click on OK to terminate the program.I tried fixing the game files, uninstall and reinstall both origin and the game.

Apex Legends Instruction at * referenced memory at * Memory could Not be Read

430 Replies

Batmancito91
7 years ago
Memory crash. Second time today. I haven't got a decent game so far (meaning longer than 2 minutes). Windows 7. Please fix this.

Log:

crash:
{
R5Apex: 0000000000359B37
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
callstack:
{
kernel32: 000000000009BAE0
ntdll: 0000000000079015
ntdll: 0000000000057388
ntdll: 000000000006BF7D
ntdll: 000000000004043A
ntdll: 000000000006B61E
R5Apex: 0000000000359B37
R5Apex: 000000000035A708
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
kernel32: 000000000001571D
ntdll: 000000000005385D
}
registers:
{
rax = 32
rbx = 0x193983D0
rcx = 0x0000000140BC5FA0
rdx = 0x3D029610
rsp = 0x3268DD80
rbp = 0x01000001
rsi = 0x193983D0
rdi = 0x000000014B8B6860
r8 = 0x193983D0
r9 = 0x19398430
r10 = 0x3268DE20
r11 = 0x3268DE40
r12 = 8
r13 = 0
r14 = 102
r15 = 64
rip = 0x000000013FC09B37
xmm0 = [ [-nan(ind), 0, -nan(ind), 0], [0xFFC00000, 0x00000000, 0xFFC00000, 0x00000000] ]
xmm1 = [ [-nan(ind), 0.5, -nan(ind), 0.5], [0xFFC00000, 0x3F000000, 0xFFC00000, 0x3F000000] ]
xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [-nan(ind), 0, 0, 1], [0xFFC00000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm4 = [ [-nan(ind), -nan(ind), 0, 0], [0xFFC00000, 0xFFC00000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
canamij
7 years ago
Hey !
this problem occurs more often than before the patch although I have windows updated and changed nothing after the patch.
I have almost the same crash.txt of @RoamRage and @Better_MixMaster
Mine is attached aswell.
For me, since I increase the pagefil size to 16000MB, it worked pretty much, but after the season 1 patch, back to the begining....
apex_crash.txt2 KB
RoamRage
7 years ago
Another Crash in the final fight of the game got it on a twitch clip: https://clips.twitch.tv/SoftAttractiveUdonHeyGirl (there is swearing)
Attached my error file also.
apex_crash.txt2 KB
Wardog1-502
7 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Wardog1-502
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Halfway through the initial dropship jump
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Initial drop, was about halfway to the ground.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 3.21.19 19:01
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crashed to desktop with error popup.
What should be happening instead? Not crashing.
Steps: How can we find the bug ourselves? Can't say, this crash has been happening at random parts of the game for me since release. There is no pattern I can discern as to when it crashes or what I am doing when it crashes. Don't think it has anything to do with what I'm doing in game.
‌

Crash log attached.
apex_crash.txt2 KB
DxDiag.txt40 KB
Vonloke
7 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce GTX 1070
Enter RAM memory size in GB 16g
What is your gamertag/PSN ID/EA Account name? Vonloke
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. yfal_vulturas, yfal_putipuelko
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Pathfinder, Mirage
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. in the river near repulsor's overwatch tower
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I was in the zone running to get the respawn banners for my teammates after being freshly respawned, after picking up one teammate's banner, i experienced the crash
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 10 or so
When did this happen? (dd.mm.yy hh:mm) 21.03.2019 07:00 PST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? r5apex.exe application error, the instruction at 0x00007ff6edf1a6e6 referenced memory at 0x0000000001000019. the memory could not be read. click ok to terminate the program.
What should be happening instead? no error message and smooth gameplay
Steps: How can we find the bug ourselves? i'm not sure. I was resurected as my team was dying, i ran into the zone to throw off the other team, looped back and picked up my teammate's banner. as soon as i picked it up i got the error.
‌
If i can provide any further information, let me know, thank you respawn for all your hard work! you guys are awesome.
DxDiag.txt82 KB
anawfultime
7 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GEFORCE GTX760
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? MLGHORSE
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was dropping in it happens no matter the location
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Dropping from the dropship
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I get the referenced memory error and the game crashes.
What should be happening instead? I don't know I guess it would be okay if the game run.
Steps: How can we find the bug ourselves? Have Windows 7 I suppose.
‌
Yesterday after deleting Origin and redownloading Apex Legends, I was able to play without any problem. After a while one of our friends quit so we decided to play League of Legends. After we were done with League of Legends, I just closed my computer and did nothing else (I didn't even open any other programs). Today I open Apex Legends to play but I get the referenced memory crash every time I am dropping down on the map. The game is literally unplayable. As I said all I did before the issue occured was playing LoL. I am not sure but I think LoL might be causing a problem. Did anyone else experience this?
x-UncleB0B-x
7 years ago
Still still crash Memory Read/Write - cares about someone? I make 10x some fix (2x registers, drivers, setings HDD ....) still game crash 3x from 10 games ... This forum is total confusing - admins no read it - they don't care ... horrible approach - hundreds of bug reports and no response, but money pour to twitch stars ...
EA_Atic
DICE Team
7 years ago
Hey everyone,

We are still working on crashing issues for Apex in the mean time can you post your Apex crash reports in here.

Thank you for your help and patience while we work on the crashing issues.

/Atic
NRK_tv
7 years ago
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Asus Gtx 1050 ti
Enter RAM memory size in GB 8 GB ddr3 ram.
What is your gamertag/PSN ID/EA Account name? NRK_tv
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just running around.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing specific.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? usually happens once every 30 matches give or take.
When did this happen? (dd.mm.yy hh:mm) ‎22 ‎March ‎2019, ‏‎23:21:52. GMT +6:00
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It crashes the game.
What should be happening instead? Not crash , i guess?
Steps: How can we find the bug ourselves? No clue. ¯\_(ツ)_/¯
‌
Basically this shows up : http://prntscr.com/n1kc6d and then the game crashes.
apex_crash.txt2 KB
DxDiag.txt63 KB
Kasseopea
7 years ago
Heeey, no worries, it's not like it's been released on February 4th and it's March 25th already and nobody bothered to fix it yet, right?