Hello! I keep getting an error message in Apex Legends. Seemingly randomly while in game, my game will crash and I will get an error message somewhere along the lines of "the instruction at Dx3f57 e666 referenced memory at Dx010000019. The memory could not be read." It doesn't happen every game, but it has been happening more frequently as of late. I have a Nvidia 980ti, updated the game drivers to the most modern, repaired the game, and still am getting the error message. Any help would be greatly appreciated! Thank you!

I've spent an entire week troubleshooting this widespread crashing error, and I'm posting all the information I have in the exact detail suggested by the CMs. Thank you guys for trying your best, I understand that your job here is to gather feedback and offer assistance while Respawn works on this. I appreciate what you're doing in the meantime, and I hope that there may be something of use here that you can forward to the developers @EA_Blueberry @EA_David .For anyone reading or commenting, this is specifically discussing the common crash with either of these errors:"r5apex.exe - Application Error The instruction at 0x00000000 referenced memory at 0x00000000. The memory could not be written.""r5apex.exe - Application Error The instruction at 0x(characters vary here) referenced memory at 0x(characters vary here). The memory could not be read."To avoid confusion, please ensure that any comments are related to these specific errors. There are active threads for other types of crashing where you can find the information that pertains to your issue.System, including all peripherals (dxdiag file attached):Windows 7 Ultimate 64 bit, Fully updated on latest buildNvidia GeForce GTX 1060 6GB, Driver 417.71 @ Stock ClockIntel i3-8350k @ 4.0 GHZ Stock Clock16 GB DDR4 RAM256 GB Samsung 860 Evo SSDGigabyte Z370XP SLI MotherboardZowie BenQ XL2411Z 144hz MonitorASUS VX228 60hz MonitorLogitech G903 Wireless MouseTopre Realforce 87u 55g KeyboardHyperX Cloud II HeadsetAntlion ModMic 4.0Ethernet ConnectionWhen did I first notice this?This has happened ever since I first installed the game, a few days before the Havoc was introduced. This happens frequently, on average every 2 or 3 games.What have I noticed about these memory errors (20 example error screenshots linked at the bottom of this post)?The "Memory could not be read" error is much more common than the "Memory could not be written" error.The "Memory could not be read" error seems to happen mostly when interacting with something, such as picking up items.The "Memory could not be written" error seems to happen much more randomly, often while walking around with nothing happening.The "Memory could not be written" error always reports "0x00000000" as the instruction, as well as the memory referenced.The "Memory could not be read" error reports seemingly random numbers for the instruction, as well as the memory referenced.Sometimes either of these errors will appear a few seconds after launching the game client, but with much less frequency than they do in-game. Both the "read and written" errors have occurred during client startup.Sometimes these errors also appear as I'm loading into the Legend Selection screen - again, much less common than getting them during the real gameplay.I did not notice any distinct correlation between the time I had been in-game, and how long it took me to crash due to a memory error. My friends and I experience these errors seconds into the round, minutes into the round, or even in the final battle of the round.The vast majority of these errors take place during relatively quiet moments in the game, with no distinct correlation to large amounts of action, effects, or explosions.The game's performance on my machine, in terms of framerate, is surprisingly excellent, and the memory error crashes are not accompanied by frame drops or signs of degraded performance - they simply eject me from the game abruptly.What steps have I taken to troubleshoot the issue?I enabled "Run as administrator" in the properties of both r5apex.exe and origin.exe.I enabled "Run in compatibility mode for Windows 7" in the properties of both r5apex.exe and origin.exe.I have disabled the Origin Overlay for Apex Legends.I have tested and confirmed the same memory crashing errors on Nvidia Drivers 417.71 through 419.17 using DDU and a full clean installation of the drivers.I have uninstalled GeForce Experience following my clean installations of new drivers.I have tested forcing r5apex.exe to run at High Priority via regedit (If you're reading this, do not attempt this please).I have tested changing EasyAntiCheat.exe to Low Priority via the Task Manager.I have uninstalled Origin and Apex Legends, and repaired the game several times in between these steps.I have also cleared my user Cache multiple times throughout troubleshooting.I restart my PC after every troubleshooting step when applicable.I have ran a repair of EasyAntiCheat.I have fully uninstalled all existing "Microsoft Visual C++ versions" on my PC, and installed only the versions that are shipped with the Apex Legends installation (x64 and x86).I have fully uninstalled all existing "Microsoft Visual C++ versions" on my PC, and installed the 2010-2015 versions (x64 and x86) directly from Microsoft's download page.I have set custom pagefile settings on my C:drive where Windows, Origin, and Apex Legends are all installed. I set the minimum value to 147,000 MB, and the maximum value of 220,000 MB.I have tested disabling the "Windows Error Reporting" process.I have tried +fps_max 0, +fps_max 75, +fps_max 80, and +fps_max 144 in my launch options.I always do my testing while no other non-essential background services are running. This means no Discord, no Logitech Software, no MSI Afterburner, no GeForce Experience, no Shadowplay. I ensure that they are completely shut down or uninstalled and do not interfere whatsoever with the troubleshooting process.I never have any overlays enabled other than Shadowplay, which I've uninstalled a few days ago.I have played games with all graphics settings to low, medium, and high.I am not using an AntiVirus, including Windows Defender.I have confirmed that "Samsung Rapid Mode" is disabled for my SSD.I have no settings in my Nvidia Control Panel's 3D Settings that conflict with the in-game settings. All options are application controlled other than the Prefer Maximum Performance Setting and the Maximum Possible Refresh Rate setting.I have also tried overriding the available in-game graphics settings with their counterparts in the Nvidia Control Panel's 3D Settings.I have attempted to play with my second monitor enabled, and with my second monitor disabled.I have attempted to disable unused audio output devices that were not in use.I have tried to play after stopping then restarting the Windows Audio Endpoint service.I have attempted to toggle my language in-game.I have tested these memory errors on Fullscreen Mode, Borderless Windowed Mode, and Windowed Mode.I play regularly with a large community of friends with different versions of Windows. The Community Crashing Thread fixes for these Memory Reading/Writing errors on Windows 8.1 and Windows 10 have all been successful according to those I play with. However, every single person in my community who uses Windows 7 gets these exact same errors, has tried most of the fixes I've listed here, and not a single one has managed to escape the constant crashes. This is also extremely apparent by the abundance of related threads and comments posted in this forum.Windows 7 is supported according to the game's system requirements, but cannot function due to these memory errors. Please help us! Thank you for reading, everyone here would wholeheartedly appreciate it if you could forward any useful information to the correct eyes.Imgur Album of 20 Memory Read/Write Crash ErrorsAttached: dxdiag

Ok so what I had to do here was I had to install the Visual C++ redistributables stored in the Program Files (x86)\Origin Games\Apex\__Installer\vc\vc2015\redist\ folder. It wouldn't install because I had a later version installed (2017 to be specific) so I uninstalled that via "remove programs and features" and then installed the 2015 one. After that, I had a separate error with "Update available for origin please exit and relaunch origin" etc. etc. So I disabled the ingame origin overlay, stopped the origin web helper service in task manager, and now I can play the game without error on windows 7. Good luck hope this works for others.*edit* I should mention that the previous failures to install the 2015 Visual C++ redistributable were not caught by the update/repair functions of Origin, so it is worth checking that manually even if the Origin Launcher says that the installation checks out. It's possible that Origin does not check that things like this were installed properly as they are separate installers.

Hello !i Just installed Apex whenever i launch it, this eroor is shownThe instruction at at 0xed3c9414 referenced memory at 0x412843a0. The memory could not be read. Press Ok to terminate the program.Any fix?

I've been having this problem constantly, in about half my games at least. Always referenced memory errors with different numbers, though 0x00000000 is the most common.

After I started the game, it shows this message on the screen. How can I fix it?The instruction at 0x54979414 referenced memory at 0x412843a0. The memory could not be read. Click on OK to terminate the program.I tried fixing the game files, uninstall and reinstall both origin and the game.

Apex Legends Instruction at * referenced memory at * Memory could Not be Read

430 Replies

Captain_Brun0
7 years ago
I have similar message but for me, the game crahes in the middle of the match
stupideguy2_0
7 years ago
please we just want a patch!!!

EA_Blueberry: Removed all caps from your message
Cpt_T0RTUGa
7 years ago
Please Respawn fix this already!
Ichiro_Avenged
Rising Traveler
7 years ago
The real question is : WHAT IN THE WORLD ARE THEY WAITING FOR ? Dropping the entire player base maybe ? This is getting ridiculous.
Konform103
7 years ago
How much ram u got?
nixa9
7 years ago
I have 8gb of ram, and have same crash 🙂
Dr_Bunnypoops
7 years ago
Just pasting my post here since it seems they do not gave two sh*ts about this issue. Even multiple weeks into the launch.
Whenever I start up the game it gives me the following error.
"r5apex.exe - Application Error"
Saying:
"The instruction at 0x578a6aa8 referenced memory at 0x4128a3a0. The memory could not be read."
When I wait with clicking "ok" to terminate the program a Launch Error (10011) apears.
I have tried installing different drivers (including he most recent) for my Geforce 860M. Also I have updated my Windows 8.1 wih the latets update. I have even gone so far to totally reinstall windows doing a hard factory reset of my system. Before that I have fiddled with the C++ trying different packs/builds. Nothing helps. I also have the latest DirectX.
I have spent my time (over 12 hours now, real hours. Not that I have DLed the game for the first time 12 hours ago. This has been going on now for days and days) on this as if I had payed $60,- for the game. At least, that is how it feels now. I have been searching the web, forums and this forum for hours and hours and I can not find a solution. Is there anyone that can help me? Or am I just one of the unlucky ones that will not be able to play this game?
EDIT:
Intel(R) Core(TM) i7-4710HQ CPU @ 2,50GHz
16GB RAM
Windows 8.1 > 64-bit
GeForce 860M
(Yes, it is a laptop (Lenovo Y-50). I am rather impressed by this 5 year old model that it runs all my games at high / very high settings. It also functions great at keeping the house nice and warm during winter days)
Delovour
7 years ago
I have started playing apex legends a few days ago at first everything was good then I start having crushes that's probably because I had 4 GB ram so today I upgraded to 12 GB ram have gtx 960 windows 7 3.50ghz so i have good specs to run apex but is till experience crushes i get "the instruction at 0x0000000 referenced memory at 0x0000000 the memory could not be written click ok to terminate the program and I also have this crush the instruction 0x37de7c7 memory at 0xfffffffff The memory could not be read click ok to terminate the program " I love this game but if its gonna keep crushing every second game I'm just gonna stop playing this because it ruins the experience and makes me frustrated every crush
Konform103
7 years ago
It's not just apex that has this error.. It's also a windows 10 problem.. I still once in a while get that error from windows explorer just before restarting pc
Konform103
7 years ago
It's not just apex legends.. I get this issue when restarting windows 10 (same error from windows explorer) i dont get that error all the time but it says something that it's maybe related to the os.. It's a well known issue in windows 10.. I dont know how to solve this in your case.. If you have time post a screenshot of your visual c++ installs in windows programs, post a Dxdiag and post a screenshot of windows virtual memory settings

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Apex Legends Instruction at * referenced memory at * Memory could Not be Read

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