Forum Discussion

1 year ago

Apex Legends is shutdown my PC when starting the game

Apex Legends is shutdown my PC when starting the game https://drive.google.com/file/d/1MnTngV1obusS8LfE0RgahSTIZxeVH1wL/view?usp=sharing 051324-11921-01.dmp is window mini dump file

DxDiag.txt177 KB

EA_Barry

Community Manager

1 year ago

@CheeeySu

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

Make sure all available Windows Updates and hardware driver updates are installed
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

SparkyRZA

1 year ago

Theres been an issue causing the freeze and reboot/shutdown since Saturday - view the hot thread where tons of people are complaining about the same thing - this is apex specific.