Forum Discussion

7 years ago

Apex legends keeps minimizing.

I open Origin, and click to play Apex. Screen goes to Apex, music starts playing then it just minimizes. So I click the icon bottom of the screen to open it, screen is black and music plays for a sec...

EA_Blueberry

Community Manager

7 years ago

@TheWormerine

Can you attach a DxDiag for us? If you're on a laptop, try launching the game through the GeForce Experience if you have an Nvidia card.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

TheWormerine

7 years ago

@EA_Blueberry

Hi Blueberry- thanks for the quick reply. I am on a laptop running with external GPU to dual monitors. I tried launching from Geforce experience same result. Attached is DxDiag. This issue just started around 2 weeks ago maybe and had been playing since launch without this happening until recently.

JBH DxDiag.txt132 KB

EA_Blueberry
Community Manager
7 years ago
@TheWormerine

There is a new driver out for your RTX card. I'd recommend downloading that to see if it has an effect. With dual monitors, are you playing with 3 total or your laptop screen and the other monitor?
- TheWormerine
  7 years ago
  @EA_Blueberry
  Thanks for the reply. So the laptop plugs into an external GPU with the RTX card in it and then the 2 monitors plug into the external GPU. It is just the 2 monitors only that are active/used and i keep the laptop screen de-activated. The external GPU/RTX card also runs to a capture card on a separate PC I use for streaming.
  When I check in geforce experience it says I have 418.91 release date 2/13/19 and says its up to date/latest driver installed? I even just re-installed it yesterday to get Apex working last night but I will double check this and see if my Geforce Exp isn't picking up the latest. Thanks.
  I see on nvidia's website that 419.67 is available so i'll manually download that and report back if still an issue- thanks again.
  - TheWormerine
    7 years ago
    @EA_Blueberry
    Updated to 419.67 for the rtx2080 2 days ago. fixed it immediately for last two days and now today its back to minimizing again whether i launch from desktop, origins, or geforce experience. Any other suggestions to try?