Forum Discussion

spotifyskyro's avatar
spotifyskyro
6 years ago

apex legends kills my internet

when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please 
markvikingman's avatar
markvikingman
5 years ago

Responding - of having the same issue - PC. Internet connection drops in apex legends, I am wired to the router. Wifi still works on my phone and other users using the same internet. Just made the connection this afternoon as roommates were having a party for new years and they didn't lose connection. Been happening for about 3 weeks now - maybe once or twice a session - most recent connection it dropped multiple times every game.

I have Mediacom 1gb down 50 up. Using either St. Louis or one of the Iowa servers.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ForeignFilm 

    Thanks for the info. That's an interesting note about the Origin client. I'm curious if there might actually be an issue with the Origin client's cached data that might be causing this to happen. 

    When you have a chance can you try clearing out the Origin cache to see if that helps at all? For more info on how to clear it check out the EA Help website. Let me know how that goes once you've been able to give it a try. Thanks!

    /Kent

    • TurqouiseJeepTT's avatar
      TurqouiseJeepTT
      5 years ago

      I'll go ahead and add on to this thread. Playing Apex causes my internet to lose connection intermittently (shows code:net). The problem persists from 15-30 seconds and the only time my internet drops is while playing Apex. I have multiple computers in front of me for work and they all lose connection at the same time (just saying to indicate it's not a single PC problem). Also I don't think it's an Origin problem as I'm on Steam.

      @EA_Kentwhat other information would you like me to provide?

      Hardware:

      i7 8700

      EVGA 1060 6GB

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hi there,

        Thanks for the additional info! 

        Who is your ISP, and what type of modem/router are you using if you don't mind me asking? 

        /Kent

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