apex legends kills my internet
when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please
Forum Discussion
I have the same problem. Internet cuts out on PC (only) for a few seconds at a time. Seems to be Origin as it happened while downloading the recent Apex patch too. Unfortunately I'm stuck on Origin because the EA account linked to my Steam account is inaccessible due to this unresolved issue: https://answers.ea.com/t5/Technical-Issues/Info-Gathering-PC-Crashing-before-getting-to-lobby/m-p/9543045#M84786
EA_Kent
Community Manager
Community ManagerThanks for the info. That's an interesting note about the Origin client. I'm curious if there might actually be an issue with the Origin client's cached data that might be causing this to happen.
When you have a chance can you try clearing out the Origin cache to see if that helps at all? For more info on how to clear it check out the EA Help website. Let me know how that goes once you've been able to give it a try. Thanks!
/Kent
I'll go ahead and add on to this thread. Playing Apex causes my internet to lose connection intermittently (shows code:net). The problem persists from 15-30 seconds and the only time my internet drops is while playing Apex. I have multiple computers in front of me for work and they all lose connection at the same time (just saying to indicate it's not a single PC problem). Also I don't think it's an Origin problem as I'm on Steam.
@EA_Kentwhat other information would you like me to provide?
Hardware:
i7 8700
EVGA 1060 6GB
- EA_Kent
Hi there,
Thanks for the additional info!
Who is your ISP, and what type of modem/router are you using if you don't mind me asking?
/Kent
No problem!
I'm using Cox as my ISP. My modem is a Netgear CM700 and my router is a Ubiquity ER-X.
- EA_Kent
Got it, thanks. I haven't seen any issues reported with that particular router or modem. Have you checked to make sure there aren't any firmware updates available for your hardware?
/Kent
I did have a few firmware updates to do which I went ahead and accomplished. I'll continue to play the game and post an update whether it was the problem or not.
- EA_Kent
Much appreciated! Feel free to give me a shout here once you've had the chance to play a bit.
/Kent
I've played quite a bit since this last post and the issue seems to be gone! Not sure if it was the firmware updates or the patch that came out soon after that fixed it though. Either way, the problem is no longer present for me.
Thanks!
Community Highlights
- EA_Blueberry7 years ago
