Forum Discussion

spotifyskyro's avatar
spotifyskyro
6 years ago

apex legends kills my internet

when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please 
Winterpai's avatar
Winterpai
5 years ago

Hello @EA_Kent and others 🙂 I am having the very same issue. I play on PC via a wired connection.

In most gaming sessions, my connection to Apex will become very laggy in the first or second game, ultimately leading to a complete loss of my PC's internet connection. The rest of the house that is wired and on WiFi is not affected. This only happens with Apex. I love this game, but this issue is driving me insane. I changed ISPs and NICs before finally realizing and accepting that this only happens during Apex. Some information on my system:

Ryzen 5 3600

Radeon 5700

Intel PCIe NIC

16 G RAM

Xfinity is my ISP and I am using their xFi 3rd gen gateway

Happy to collaborate on finding a solution.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Winterpai, 

    Would you mind sharing a DxDiag when you have the chance? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

    Thanks!

    /Kent

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        5 years ago

        Hi @Winterpai, 


        Thanks! I appreciate it.

        Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there's anything else running that might be causing this to happen that may help to get around it. 

        For more information on how to set up a Clean Boot check out the EA Help website. Please let me know how that goes once you've had the chance to give it a try. Thanks again. 

        /Kent

  • ex1tiumFPS's avatar
    ex1tiumFPS
    5 years ago

    Apex also causes my router to drop internet connection. It happens randomly at any point of the match but usually near the start. This has happened twice before in few months (coincidentally at season starts or splits) and it has usually lasts for 2-3 days randomly. I can't finish any match. All the devices connected to my router Asus RT-AX92U lose WAN connection and device shows one led flickering before turning red. I just upgraded to latest firmware and tried even newer beta firmware that's only 3 days old. Doesn't help. I have opened all ports from every device/software between.

    There has to be something in the net code that causes timing out connections and that could overwhelm the router.

    Apex is the only game this happens in.

    My ISP is DNA Oy https://www.dna.fi 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,963 PostsLatest Activity: 2 hours ago