apex legends kills my internet
when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi @Winterpai,
Thanks! I appreciate it.
Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there's anything else running that might be causing this to happen that may help to get around it.
For more information on how to set up a Clean Boot check out the EA Help website. Please let me know how that goes once you've had the chance to give it a try. Thanks again.
/Kent
@EA_KentHi there. I played again today with Discord not running (not even in background). The disconnection problem still happened. I then tried the Clean Boot, but didn't have internet connectivity or sound when I restarted, nor I could I launch Apex.
To summarize: Apex kills my internet connection. Doesn't matter if Discord is on or not. I play lots of games, Apex is only one that kills my internet connection. When this happens, it doesn't affect rest of house. Clean Boot disabled too much functionality of my PC to even launch Apex. Packet loss and prediction error are the two symbols I get in game.
- EA_Kent
Hey @Winterpai,
It sounds like it may have disabled some of the core Windows services when you set up the Clean Boot. Did you check the Hide all Microsoft Services option before you disabled everything?
/Kent
- @EA_Kent That's my bad. Just tested it after checking the Hide all Microsoft Services option. Problem persists.
@EA_Kentjust adding that i've resintalled the game and it hasn't helped. in fact, the game is totally unplayable at the moment. before, it would run fine for a few minutes or even a game before the disconnection started. now the game is a complete lag fest with congestion, prediction, and packet loss symbols all appearing, sometimes at the same time.
I played several different games for hours last night with no issue. Sad. I've put a lot of money into this game and have a season 8 battle pass bundle that I can't do anything with.
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