Forum Discussion

5 years ago

apex legends kills my internet

when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please

EA_Kent

Community Manager

5 years ago

Hey @Winterpai,

I appreciate you following up. Keep me updated on how it goes once you've had the chance to test it out.

/Kent

LaPetiteJort

5 years ago

Hopping into this thread. I've been having internet dropouts only while playing Apex. I wrote a Python script to confirm my suspicions:

import time
import datetime
import requests
import psutil

while True:
    try:
        res = requests.get('https://www.google.com')
    except Exception as e:
        print('cant connect??')
        if 'r5apex.exe' in (p.name() for p in psutil.process_iter()):
            print('Apex is running!!')
        else:
            print('Apex is NOT running...')
        print(datetime.datetime.now())
    time.sleep(5)

I've ran this for 24+ hours, (while watching videos, browsing, etc) and the only time it drops out is when I'm playing. During that time the internet through the house functions normally. I've attached my dxdiag file. I usually have Discord running on another monitor. I play through Steam.

DxDiag.txt102 KB