apex legends kills my internet
when ever i play apex legends it will crash my internet on my pc i never had any issue like that before people say they have the problem as well on reddit can you guys fix this please
Forum Discussion
I am also having this problem.
This is *only* occurring when I try to play Apex Legends. My boyfriend and I have both tried to login to Apex on Wifi (on 5ghz, 2ghz and smart switch) and using Ethernet. My router is completely fine, and then the moment it starts to connect into Apex (on boot), my router fully turns off.
I'm using the Huawei 5G CPE Pro router. (It's a 5G router - i.e. uses a SIM card, not fibre/broadband/etc).
I have a backup broadband internet on a different network, and when I connect to Apex on that network, it doesn't disconnect. So it is 100% a problem with my router, but I don't know what to do about it. It is completely up to date, has no firmware updates or anything. I've also opened all of the required Ports listed on the EA website specifically for Apex so I dont think its a port forwarding issue. There's something that's being sent through my router by Apex that it doesn't like haha. Do you have any guidance on how to fix this? Other than just contacting my ISP. Have you had any other people report problems using a 5G router? Or this router specifically.
EA_Kent
Community Manager
Community ManagerHi @notsolittlec,
Apologies for the late reply on this. I'm afraid I haven't heard about any issues with that particular model of router or 5G routers in general. If the router is shutting off entirely it could point toward a hardware issue. It might be best to try contacting the manufacturer directly to see if they have any insight on what could be causing it to power off.
/Kent
Hello,
I had the same issue right after changing my IPS because i pluged and old RJ45 wire I had.
I read this thread and decided to use an other RJ wire and the problem is GONE !
The new RJ45 wire is a " straight " wire. Maybe ther other one was a " twisted " wire and it was the problem...
Hope it helps !I just got a new laptop, and it 100% can run apex and I had it for like an hour yesterday running ok, but for some reason when I try to connect to Apex servers it shuts down all internet going to my laptop. And I know it’s not internet side here because I’m in dorms and everyone else is still fine. I can play all other online games. I’ve tried apex on steam and origin and still having the issue of it just cuts my internet. I was on discord with friends and it disconnects me until it kicks my out of the servers and then everything reconnects and EA says I’m not online when I can see that I am. It’s so weird. Any news on how to fix this bug?
- EA_Kent
Hey @rlxcsparky,
Do you have access to port forwarding, or is that managed by your dorm? If you have the ability to forward ports, can you check and make sure all the proper ports for Apex Legends are currently open? You can find more details on the recommended ports over at the EA Help website.
If you need more details on how to open the ports check out the Port Forward website. They have instructions for a pretty big list of different models of router/modem.
/Kent
So I don’t believe it’s due to that and the only reason I say that is because I just got this new laptop because my old one was well old but it would play it here, so I got another one which broke but it still played apex great, but this laptop seems to shut off internet on my side. Only when I connect to Apex it shuts all incoming internet to my laptop.
- EA_Kent
Got it, thanks! Would you mind sharing a DxDiag when you've got a chance? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread.
Thank you!
/Kent
I think I did that right.
- EA_Kent
Perfect, thanks!
Looking through the diagnostics section in the DxDiag I noticed a handful of Windows services appear to be crashing. When you have the chance could you try running the Windows System File Checker to see if it's able to find any issues?
You can find more info on how to run the Windows SFC over at the Microsoft Support website. Let me know how that goes once you've had the chance to give it a shot. Thanks again!
/Kent
hi good day i have been experiencing this problem also internet works fine,,, i am wired and when in game the inter cuts off entirely but all other devices wireless btw still works and this problem is happening on my ps4 tks btw
Hi Kent,
I'm having a similar problem as mentioned in this topic.
whenever I run a speedtest, I get about 140 Mbps consistent. (it does start slow but then goes up to 140 fast)
whenever I start apex I start lagging super bad or disconnect most of the times. most of the times my internet dies for a little while (only on my computer)
I have tried the things mentioned before but they don't seem to work...
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