Forum Discussion
EA_Aljo
Community Manager
5 years agoUnfortunately, we can't rule out any connections with your network or find out where the problem is. Have you tried clearing your alternate MAC address yet? To do that, follow these steps:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens. Thanks!
5 years ago
Now that’s one thing I haven’t done I’ll try that when I get home I’ll let you know thank you
- EA_Aljo5 years ago
Community Manager
Sounds good. I'm out for the weekend starting in a few hours so you may not hear from me until Monday. You can always contact an advisor to see if they have some other suggestions just in case you don't feel like waiting a couple of days.
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