Forum Discussion

meg239ct463's avatar
6 years ago
Solved

Apex legends lost account

so, my kid has been playing Apex, but as of last week, it says his account is invalid.. He has an ea account but have no idea what happened.  This is on the ps4
  • Zeelmaekers's avatar
    6 years ago

    Hey @meg239ct463 

    That's is currently a known issue that has a really easy fix, don't worry.


    The account should get unlocked if you reset your EA accounts password.
    You can find all information about resetting the password here:
    EA Help - Update Account information.

    If he is still unable to play, you/ he best reaches out to the support team.
    You can contact them via the EA help center, Twitter, or Facebook.

    He should be able to play again in no time after these steps 🙂