Hi there, @Runecrafted.
You're getting packet loss well before our test server. Can you run that test again just to see if you get similar results? Also, does your router support QoS (Quality of Service)? If so, make sure it's enabled.
Hello again.
My issue was resolved by having a technician from my ISP come out and check for technical difficulties hardware side. That resolved my issues.
To those that end up having this issue, here is my advice:
Your ISP will blame any one but themselves. Skip the headache and simply ask for the technician to come out.
On hand technicians actually know what they are doing and have the tools to see Packet Loss. If your ISP is any thing like mine, their tech support over the phone is extremely limited in both what they can see, and what they actually understand. Packet loss is beyond most of their comprehension. They do not care about your UTO trace report.
Follow the basic trouble shooting tips from EA first, as those are good steps to take any way.
Thank you for getting back to me @EA_Aljo.
I'm having the same exact issues you reported, but for Xbox Series X. Been going back and forth with ISP and EA. Finally have a technician coming out.
What was hardware fault in particular? Did they just replace the gateway modem?
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