Community ManagerHey l-chakra-l and Jidds95,
Just to confirm, if you navigate to your connected accounts page, are you able to see the platforms that you usually play with?
It's not uncommon to accidentally create a different account over time, and it can happen without players meaning for it to. So please try signing in using the different login methods available, like Xbox, PlayStation, Google, and Steam. With each login, check your Penalty History and connected accounts to see if it populates. Another check is to fill in this form to see if the 'Email us' option appears in the self-serve section after being redirected.
It might seem a bit repetitive, but we want to make sure you're on the right account, as that's the most common reason players can't find the violation in the Penalty History tool.
Please let me know once you've checked, and if the page still shows no violations and the redirected form shows no option to email. We can continue from there, thanks!
I did confirm that I was on the correct account - it was connected to my steam. I was initially on the wrong account but switched to the correct one, and it still showed no issues, bans, or anything of the sort, with no option to appeal anything.
I tried the form and there is no option to email.
Community ManagerThank you for that update.
Could you please send me your EA account and a screenshot of your connected accounts page via a direct message l-chakra-l ?
I ran into the same problem, and the web form does not have a submit button.
Community ManagerHey xiao-moZH,
Just to confirm, are you seeing anything on your penalty history page? This page has more information on bans, and how to appeal one you feel is unfair.
If nothing appears on that penalty history page, please confirm that you're on the right account by checking the account's purchase history, connected accounts, and time played. Typically, when the penalty history tool is unpopulated, it's due to being signed in to the wrong account, which happens more often than you think.
Once you've confirmed you're on the right account and still can't see anything in your penalty history page, please send me a screenshot of your connected accounts and penalty history page via a direct message. We can continue from there, thanks!
