Forum Discussion

Not applicable

4 years ago

Apex Legends stuck on the Black loading screen

After I start Apex and press on continue I am stuck on the black loading screen with the red Apex logo in the bottom right corner. After about 5 minutes I manage to get into the menu, but when i chan...

EA_Darko

Community Manager

4 years ago

Hey @DerOfenvorheizer on what platform are you seeing this issue?

Darko

DerOfenvorheize

Not applicable

4 years ago

@EA_Darko Hello I have tried like 3 times to reinstall on Steam after that didn`t work i switched to Origin but that also didn`t help.

EA_Darko
Community Manager
4 years ago
Can you grab me a DxDiag so that I can take a look at your system @DerOfenvorheizer: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Darko
- DerOfenvorheize
  Not applicable
  4 years ago
  Here you go
  DxDiag.txt96 KB
  - EA_Darko
    Community Manager
    4 years ago
    Hey @DerOfenvorheizer seeing a number of errors there so the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
    
    Can you also try creating a new Windows admin account and try the game there to see if you continue to have the same issue?
    
    Let us know how you get on.
    
    Darko
- DerOfenvorheize
  Not applicable
  4 years ago
  @EA_Darko I put it up here hope you can see it