Forum Discussion

1 year ago

Apex legends: This account is not permitted to play online

Everytime I try to start the game on ps5 I get the error : This account is not permitted to play online. I already checked my bann status, followed every guide to fix the issue, I could find. It stil...

N1ckl0rd

1 year ago

@Midnight9746 No VPN. Connection is fine, I already did multiple router resets.

Reloading the game sometimes works, but sitting there and reloading for an hour (literally) before it finally works is not really an option. EA support could not help me

Midnight9746

Hero+

1 year ago

@N1ckl0rd Hmm... that's weird. What did the EA Support agent say?

N1ckl0rd
1 year ago
@Midnight9746 they gave me a link to this community tab and told me to post it here and that they were working on the issue. I Honestly don't think that it'll be resolved
- EA_Barry
  Community Manager
  1 year ago
  @N1ckl0rd
  
  If you regularly switch platforms, see the following post:
  
  https://answers.ea.com/t5/Technical-Issues/cross-progression-glitch/m-p/13734421#M200006
  
  Thanks.
  - N1ckl0rd
    1 year ago
    I only play on ps5.