Hey all, another user was able to resolve their connection issues by following these steps.
@EA_Cade I have been having the problem and it has been happening very often, When I win a game it kicks me to the menu says go to ea.com/unable-to-connect, Also it doesn't add the win to my stats on my legend. I should be on 30 wins (ish) with lifeline but because off this problem occurring I am only on 16 wins. I won a game about 5-10mins ago and it also did it then when i had 14 kills. If you could find what is wrong that would be great.
Lucky you man! At least you can play through a game I can barely manage to get off the dropship before I get kicked
The Sims Team@Perpetualxlight Hey there! Is this still happening? If so, are you getting an error message of some kind when it does?
Yes it is! I'm on Xbox one. It doesn't give me an error message it just tells me to go to EA.com/unable-to-connect. I've been scrolling through these threads trying to resolve it with the troubleshooting and I even tried clearing the MAC address and restarting my Xbox but it isn't working
The Sims Team@Perpetualxlight Super odd question time - Are you using the D-pad or the controller sticks to navigate the menu?
I keep getting the "Unable to connect to EA servers" as well. Run diagnostics on my internet, restored licences on ps4, tried different data centers, deleted and reinstalled game but no luck. The game was running somewhat fine until the last update. When will EA be rectifying this problem because this ridiculous? And it had nothing to do with the internet as all my other multiplayer games like Fortnite and Modern Warfare work perfectly.
