Forum Discussion

29_November_2514's avatar
2 years ago

apex legends "verify your identity" code not sending

 
My account  [edit: email address removed]
 
I don't know why but when I go to play apex legends on my pc for the first time in months, it asks me to verify my identity. it says it send a 6 digit security code, but no matter how many times I resend it, it won't send. I have received emails from EA after logging in to check if that didn't work, but it sent them. Also I thought that maybe my email was wrong. but after trying to change it it told me it was a duplicate, so it has to be sending it to my email address. It is updated to the latest version. Why is this happening?

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @29_November_2514 

    If you've already checked your spam/junk folders, open a case with an advisor here so they can assist with this. Thanks!