Forum Discussion

5 years ago

Apex legends verify yourself

I logged onto Apex Legends on my Xbox after not playing for 2 weeks and got a message saying verify it’s you. So I looked at my email and never got the email with the code, so I switched it to a diff...

EA_David

Community Admin

5 years ago

Hey, sometimes folks have an EA account that they've lost track of. The best way to check for this is to go to help.ea.com and log in using your console-specific login option (Xbox in your case).

You can then go to to see your account info: https://myaccount.ea.com/cp-ui/aboutme/index

If have no luck after this, you can reach out to support.

SawyerSaucy
5 years ago
Okay so I went to help.wait.com and I saw sign into your ea account or down below it said sign into Xbox live and etc. so I put in my Xbox login like it asked then after that I clicked enter and it took my right back to sign into a ea account and now when I press login to Xbox live it goes to a cite then just sends me back to login into ea, I tried on a different device and it did the same thing
SawyerSaucy
5 years ago
Okay so I logged into my Xbox account then it took me back to the login page what do I do now, if I click logging to Xbox again it just loads a tab then sends me back to the login page. I’m just curious if there is anything else I need to do to login, I just want to play apex with my friends
- EA_David
  Community Admin
  5 years ago
  Oh dear, it sounds like the site was having login issues. Perhaps it's working again now?
  
  Directly contacting support would normally be the next step, but with some big launches going on right now it might be a bit slower than usual. I do notice your posting account doesn't have a linked Xbox account, so I do suspect that it's an account mixup.
  
  If you try log in with the regular EA account login, but try any other email addresses you might have used before, you may find the right account.
  
  When you're logged in, you can see any connected accounts at: https://myaccount.ea.com/cp-ui/aboutme/index