Forum Discussion

5 years ago

Apex loading screen stuck in Steam

Hello everyone, is anybody else experiencing the issue where Apex on Steam just keeps staying stuck on the wheels turning screen?

Fjordyboy

5 years ago

I suspect that this disconnect regarding the Steam link is what's causing the infinite loading screen, which is kind of a double-edged sword since because of the loading screen I can't login my EA details via the Steam-launched Apex.

I installed a second copy on Origin, and that one runs fine - but clicking on the "link Steam" via that part brings me to a blank page:
https://accounts.respawn.com/steam_login.php, seems broken. Sucks because I unlinked my Steam through Apex to try connecting via the Origin launch, so now I have no idea how to cross-play with my friends who've shifted to Steam, since they're uninstalled Origin.

EA_Illium

EA Staff (Retired)

5 years ago

Hello!

Wanted to reach out to get some further information about this to share with my team, I also wanted to confirm if you have been able to go through the steps above to see if it has made any change?

Are you getting this issue when playing Apex through Origin or Through Steam ( or both)?
When did this issue first start?
Are you getting any error messages or just the infinite loading screen?
If possible please attach a DxDiag report.

NitefireOP
5 years ago
@EA_Illium bump. Apex loading screen is still stuck on Steam. no issues on Origins.

Note: Steam Apex on my desktop worked fine, but Steam Apex on my laptop is where I'm experiencing the issue.
- EA_Illium
  EA Staff (Retired)
  5 years ago
  @NitefireOP Were you able to remove any USB you had connected and try again?
  - NitefireOP
    5 years ago
    @EA_Illium Hello, thanks for the potential solution. I removed all usb devices and even disabled all usb devices on my computer. This solution does not work for me unfortunately ☹️