Forum Discussion

stilts907

6 years ago

Solved

Apex loading screen

Apex wont load in, says unable to complete sign in code 100. Sometimes it doesn't say anything at all. Need a fix.

EA_Kent
6 years ago
@stilts907

Can we try running through some troubleshooting steps to see if we can help with the error message you've been getting? When you have a chance I'd recommend starting off with the basic connectivity steps over at the EA Help website to see if that helps.

If you're still running into the same error message afterwards, please try running through the PlayStation-specific steps as well. Let me know how that goes when you've had a chance to try it out.

Thanks!

/Kent

HapaKine

6 years ago

@EA_Kent Same thing. Pretty frustrating as I only have a few days left on my Xbox live subscription and had plans to play with friends yesterday and today which have now fallen through. Trying to attach a video I took but it wont allow...

EA_Kent

Community Manager

6 years ago

@HapaKine

Hmm, so it doesn't sound like it's something account-specific. Does it give you the datacenter list on the title screen? If so, are you able to try selecting a different datacenter, or does it not let you even choose another one?

/Kent

HapaKine
6 years ago
@EA_Kent I'm not able to access the list. It only says "Data Center: Downloading 0%" Could this be a UPnP issue with my modem? Thats the only other thing I can think of even though I've been using the same modem for months.
EA_Kent
Community Manager
6 years ago
@HapaKine,

It is odd that it would just now start acting up after you've been playing without any issues. Have you tried setting a static IP for your Xbox to see if that makes any difference at all? The Port Forward website has instructions on how to set one up. I'd recommend giving that a shot to see if it helps.

Let me know how that goes when you can.

/Kent