Forum Discussion

Kinutsunne's avatar
Kinutsunne
4 years ago
Solved

Apex lost skin and the worst experience with technical service

I am very disappointed with you guys, you have been making me dizzy for a month.


I have lost an apex legends for PC skin, I have contacted by mail, I have spoken for a month with many technicians by mail who did nothing but laugh at me and repeat the same thing over and over again, I even decided to collect some of them (Rajni, Garima Singh, Abhishek, Priya, Mariyam, Nawin, Karan, Ashish, Heena, Minaxi, Katherine, Marcelo, Ritwik, Lakhan).
I was sent to chat support, which was unable to check the game purchases and have now been sent here.

PLEASE I just want you to check that I bought that skin and return it to me if I did.

legendary skin "Ala implacable" for wingman, bought with 1200 metal fragments about one season ago ([edit: email address removed])

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @Kinutsunne To confirm we are unable to assist with missing in-game items on the forums (investigating or restoring them), for a further look into a missing item claim you would need to speak with our support team. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    If you have already done so and our team was unable to find or restore a missing skin, I would be happy to pass this along to our team to be aware of as a potential issue. To confirm did you purchase the skin on a PC account or on a console account and are looking for it on a PC?

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @Kinutsunne To confirm we are unable to assist with missing in-game items on the forums (investigating or restoring them), for a further look into a missing item claim you would need to speak with our support team. 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    If you have already done so and our team was unable to find or restore a missing skin, I would be happy to pass this along to our team to be aware of as a potential issue. To confirm did you purchase the skin on a PC account or on a console account and are looking for it on a PC?