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Here are some troubleshooting steps from a similar thread, these steps were 'marked as solution' and so have a good chance of helping you too.
- Clear your browser's cookies/cache
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
If you continue running into issues with either we can also try the following:
- Run the System File Checker tool, then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode first then try again.
Let us know how you get on with these steps. Thank you. EA_Barry.
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