Game connection issue
Good day, when I am trying to connect to the game, I get a message stating: "This profile is not permitted to play online. See ea.com/unable-to-connect for additional information". Can someone please assist in why this keeps happening, as I cannot find anything via the "ea.com/unable-to-connect"? I don't have any bans on my account; it just started happening a few weeks ago, and it does not want to go away.Error processing game logic, cant log in
Cant play because my game immediately freezes and sends me back to the main menu and says “There was a problem processing game logic. Please try again. sh_grx.gnut #1633 [Ul] The index "11044" does not exist” Ive tried everything and when I contacted support they did nothing beside waste my time and basically told me that I pray it gets fixedpossible corruption in installed apex files
every time i try to launch the game it says verify the intergrity of the game files and then crashes and i keep doing and it still says the same i tried a lot of things i even did a clean reboot of the whole pc twice and it didnt work and i uninstalled and installed back at least ten times and verified the files more then 100 times,also im getting alot of errors and they are not all the same(u can see them in the screenshots i put) and btw i talked to ea support and after more then 5 hours of chats with alot of agents and alot of instructions from them nothing worked maybe someone know or solved this before and can help me?
Crashing upon logging in
For some context I haven't played Apex Legends since season 24 for a couple games. Upon coming back for this season every time I open the game and click register the game freezes white for a few seconds then windows pops up saying the application is not responding. Tabbing out of the game unfreezes it but as soon as I tab back in it freezes again. I cannot find anyone with these same issues online.Apex Legends does not utilize GPU after Windows 11 24H2 / 25H2 update
Description: After updating my system from Windows 11 23H2 to 24H2, and later to 25H2, I noticed that Apex Legends stopped using my GPU completely. In Task Manager, the GPU usage for Apex Legends stays at 0 %, while the Desktop Window Manager (DWM.exe) shows around 30 % GPU usage whenever the game is running. Before the Windows update (on 23H2), Apex Legends utilized my GPU correctly and performed normally. After the update, CPU usage became very high, FPS dropped significantly, and the GPU stayed idle. I have already tried the following steps, but none of them worked: Disabled and re-enabled Hardware-Accelerated GPU Scheduling (HAGS). Used DDU to completely uninstall and reinstall NVIDIA drivers. Tried both the latest driver (581.57) and older versions (551.86) — neither fixed the issue. Verified game files through both Steam and EA App platforms. Reinstalled EasyAntiCheat (EAC) — however, the EasyAntiCheat_EOS_Setup.exe window immediately closes after opening. Updated BIOS, chipset, and Windows drivers. This issue only affects Apex Legends. Other GPU-intensive games and applications work perfectly fine and utilize the GPU normally. It also occurs on both the Steam and EA App platforms, which means the problem is not platform-specific but likely related to how Apex interacts with Windows 11 24H2 / 25H2. System Information: Platforms: Steam and EA App (PC) OS: Windows 11 25H2 (x64) GPU: NVIDIA RTX 4060 Ti GPU Driver: 551.86 (latest) / older versions tested CPU: Intel(R) Core(TM) Ultra 5 245KF RAM: 32 GB Attachments: dxdiag.txt report Task Manager screenshot showing GPU usage = 0 % for Apex Legends and high GPU usage by DWM.exe Expected result: Apex Legends should utilize the GPU normally for rendering, as it did on Windows 11 23H2. Actual result: After upgrading to Windows 11 24H2 or 25H2, Apex Legends no longer utilizes GPU resources. GPU usage stays at 0 %, while DWM.exe consumes around 30 % GPU and CPU usage spikes. The issue occurs on both Steam and EA platforms.
