Forum Discussion

Not applicable

4 years ago

Solved

Apex PC after start immediately gets stuck in an infinite loading screen

Whenever launch Apex on PC STEAM / ORIGIN the game immediately gets stuck in an infinite loading screen EA HELLOOO ? ANY FIX ??? TRIED EVERYTHING REPAIRING GAME FLUSHDNS VERIFY INTEGRITY RE...

EA_Illium
4 years ago
Hi @Moulace_One

Its not good to hear we're running into this issue, to confirm you tried running on Steam and Origin, and EA Desktop? If so can we try launching your device in a Clean Boot then testing after it first starts to see if this continues?

BlackTheCreator

Not applicable

4 years ago

I'm also having the same problem. It might be all PCs

EA_Illium

EA Staff (Retired)

4 years ago

Hi @BlackTheCreator @pawtato_cat

Can you try the steps I posted above, and if you run into issues share a DxDiag?

AramanserTtv
Not applicable
4 years ago
Hello, I have the same issue and I tried every solution as well (just not reinstalling windows...). Attached the DxDiag file. (and yep I followed your instructions @EA_Illium ). The game worked fine until a recent update.
DxDiag.txt96 KB
- Tradables
  Not applicable
  4 years ago
  
  Disconnect from the internet when you are in the loading screen ends (around 4 seconds)
  If successful, it will into the lobby screen. Then connect again to the Internet and spam to collect all rewards such as packs, battlepass rewards, ect
  If this didn’t work, try again
  If this doesn’t work, the other option is to play on a second account. The bug appears to be account-specific, rather than system or game-specific. In which you may need to contact EA support.
  Which you can make a ticket here: https://help.ea.com/en/apex-legends/apex-legends/
  - AramanserTtv
    Not applicable
    4 years ago
    I've tried that already: another account & >10 times disconnecting, reconnecting, choosing another region, waiting some random 60secs inbetween too... Nothing I haven't tried.