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m0bl5f7sqieo's avatar
m0bl5f7sqieo
1 year ago

Apex Progress lost

I play Apex legends for like 2 years or something like that. Two days ago, after an update, I started Apex and I had to log in an EA Account. After I logged in my only EA-Account (Since its my only one I assumed I linked my Apex account to that EA-Account) I saw, that all my progress is gone. Its like a completely new Account without any skins or legends unlocked. To be honest, im not sure but I think I never used an EA Account for Apex but maybe im wrong. My Apex name is the same like my steam name (I play via Steam). So maybe I didnt had to log in in an EA Account when I created my Apex Account and my progress is saved in Steam?  Anyways, I dont know what to do. I searched my whole password manager for another Account that could fit. When I search my Apex account via Apex Legend Companion App I can still find it. But I cannot reach it. Is there any way to determine the correct linked account to get my progress back? I already opened an EA help ticket but it was put on "solved" without any action or awnsers from EA -.- 

cross-progression

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @m0bl5f7sqieo,

    Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress.

    It sounds like when you were prompted to log back into an EA account, a different account was used than your original EA account with that old progress. You'll be prompted to link to an EA account when you first launch an EA game and it wouldn't be possible to play Apex without doing so, so this wouldn't have been saved to your Steam but rather some other EA account that was used previously.

    As you mentioned you've been playing for a couple years and your current EA account is significantly newer than that, you've certainly got another EA account out there somewhere - it would just be a matter of figuring out which other email may have been used in the past.

    If you don't recall or no longer have access to another email, it would be best to get in touch with support so they can help try to verify and update the account. If the case you'd already opened wasn't resolved, it should typically prompt you to use the Resume Case option from your case history page so an advisor can take another look.

    Otherwise, if you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can check into this with you.

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