Forum Discussion

4 years ago

Apex says I am banned, but my EA account does not show any bans

Hi there, I have a problem, which I am not sure about what to do. About 2 years ago I used to play a lot Apex legends. Then I stopped playing and just updated the game today and wanted to play aga...

EA_Lanna

Community Manager

4 years ago

Hi @Sento8851,

We don't have the ability to help with this from the forums. It might be best to get in touch with our support team to double-check if there's a ban on the account and help rule that out. What you'd do from there depends on if there is or isn't a ban.

For bans, follow the steps in this article: EA Bans and Suspensions - How they work and how to get in contact with us

For technical issues, this article is a good starting point: Community Crashing Troubleshooting Guide

- EA_Lanna