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Sento8851's avatar
Sento8851
5 years ago

Apex says I am banned, but my EA account does not show any bans

Hi there, I have a problem, which I am not sure about what to do. About 2 years ago I used to play a lot Apex legends. Then I stopped playing and just updated the game today and wanted to play aga...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @Sento8851, 

We don't have the ability to help with this from the forums. It might be best to get in touch with our support team to double-check if there's a ban on the account and help rule that out. What you'd do from there depends on if there is or isn't a ban. 

For bans, follow the steps in this article: EA Bans and Suspensions - How they work and how to get in contact with us 

For technical issues, this article is a good starting point: Community Crashing Troubleshooting Guide 

- EA_Lanna

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