Forum Discussion

2 years ago

Solved

apex says that my account is logged in on another device even when im not

I typically play Apex on a ps5 however my ps account is considered a childs account (me being 17). So i download pc apex and put in my card info to buy some apex credits. Now not only do i lose the $...

OmenKingos
2 years ago
Log in on the device you DONT want to play on right now (I know it sounds weird) and then return to main menu. Then load it on another device and it should work. Closing the application doesn’t fix it for some reason. You need to have both devices on and on the main menu.

izoominzz

2 years ago

im having this problem now to, was playing on my ps5 and wanted to hop back to pc and now i cant log in on pc

Idionick

2 years ago

Exact same here. I logged into my PS5 to check out cross progression, cant get back on PC.

Edit: Also took about 15 minutes but I am back on PC again.

XHelperZ
Hero+
2 years ago
Hey everyone,
If any of you encounter this issue again, try untrusting all trusted devices on this page: https://myaccount.ea.com/cp-ui/security/index
It might be possible your accounts are compromised and that someone else is using your account to play the game.
If you are compromised, follow this guide to secure your EA account: [EA Help] | What to do if your EA Account has been hacked
EllaDarkk
2 years ago
What did you do to fix it
- notSo_SliM14
  2 years ago
  @EllaDarkk they waited for about 15 min
alfiecoopee512
2 years ago
does iot work rn?

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