Forum Discussion

Kremlocke1's avatar
5 years ago

Apex shuts down my ps4, it says overheated then playstation shuts off.

After I pass the main menu into the menu where you can choose what game you desire and character. A blue screen appears saying ps4 is over heated. The ps4 fan spins very fast as if it needs cooling down, and the ps4 shuts off automatically. I cant play the game.  This only happens when trying to play Apex. It is as if the game itself causes the shut down. My ps4 has been cleaned and well ventilated. The shut down happens only when opening this game. Even after my ps4 has been off for a day and i try playing the game first it says system overheated and shuts down my ps4.  Has anyone stopped this from happenning? Its a bug i doubt EA will address or fix. They ll try to say its not the game. Probably because of money. They dont have enough to fix or the issue is not as widespread.

18 Replies

Replies have been turned off for this discussion
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Kremlocke1 

    At this stage we can really only do technical troubleshooting from our end with the console. I've seen cases in the past for Star Wars Battlefront where players experienced similar crashes and it was due to the console being too hot. The older Xbox One and PlayStation 4 consoles are being pushed to the max with the latest games that came out. Over time, these fans that help cool down the console's chipset can collect dust or wear down. I fear that could be a situation you're experiencing right now as we aren't seeing others raise this issue on our forums to widespread levels.

    Have you reached out to PlayStation Support to see if they have any known solutions from their end for these console errors? 

  • @Kremlocke1 This has been happening to me ever since the emergence update. No other game does this besides apex. Sometimes I can play for 20 mins before it shuts down and other times it won’t even let me see the main menu. Ive put so many hours into this seems like a waste now.
  • proffakeshots's avatar
    proffakeshots
    4 years ago

    Good day has there been any update regarding this it is constantly happening on my ps4 pro too

    I cant play Apex at all. 

  • I have this same issue. The only difference is that I've been playing apex for months on my ps4 and have only just now had this problem 

  • Jay_Anzu's avatar
    Jay_Anzu
    4 years ago

    I'm not OP, but I have this exact same issue. Its 100% Apex, no other game causes my system to sound or feel like this does. This has been a 2 season issue. It's alarming reading this post and pinning it on an outlet change.. its hot to to the touch when it crashes, and if it doesn't crash my ps4 pro sounds like a helicopter ready to take off. Its especially worse at character screen and main menu upon boot.

    I assume this issue won't ever be fixed. If I didn't spenk 5g on heirlooms id just uninstall.

  • 28b00u7oz3ad's avatar
    28b00u7oz3ad
    3 years ago

    Currently I'm playing this game from season 1 and this problem has not appeared, only problems with dns But I was surprised by this problem in this season 14, my ps4 pro sounds like a helicopter ready to take off. Its especially worse at character screen and main menu upon boot. I am not ready for me to lose my device. ps4 pro The issue is very simple. Uninstall the game and it solved my problem

  • MagicTexas46731's avatar
    MagicTexas46731
    Newcomer
    28 days ago

    I've done everything you've done too brother, I even stepped it up a notch and took apart the whole PS4 dusted off every piece, then put it back together cuz I really thought it was my PlayStation... But nope! I deleted the game reinstalled it and deleted it and reinstalled it again, then I actually had it working for a while... like a whole night I'd say....two days ago.... Then my controller does this weird thing where it stops or I mean it  disconnects from my PlayStation and then I try to reconnect it and it won't hook up or link up whatever, it's hella f****** stupid I know that, but yeah like I said the game is working decent for a whole night and then that happened and then I actually had to end up doing a factory reset again just to get it to go back to the PlayStation screen where it starts up correctly.... So basically every time I even get kind of close to playing for a minute or two I actually have to factory reset my whole PS4 literally erase everything reinstall the game which takes a while like a long time and then attempt to play it and if it doesn't play I'm pretty much f***** again and not to try it again that's the process I've been doing for the past week, somebody please sneak up on me and off me.... 

  • Asmodeus566's avatar
    Asmodeus566
    Hero+
    25 days ago

    MagicTexas46731​ 

    Last post before yours was like three years agao.

    As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting. If you run into any further issues please create a new thread so that we can begin tracking accordingly!