So I really like the game but ever since I downloaded it, the game will randomly shut down. No warning, no error msg, no nothing. Just as if I was alt+f4'ing for no good reason. It's pretty annoying and I can't seem to figure out WHY the game does this. I've updated all drivers (And even when there were no updates this issue still occured). Any fixes or ideas as to WHY this is happening?
Community ManagerSorry to hear that's happening to you, @Mikkel1210
We have an ongoing topic on this below that's worth checking out.
https://answers.ea.com/t5/Technical-Issues/Apex-legends-crashing-without-error/td-p/7421009/page/33
Have you checked out the workaround fixes posted in the Community Crashing Troubleshooting Guide?
https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308
Let us know if you're running any additional programs while playing and include a DxDiag if you can.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
This is VERY recent news.
The Nvidia driver version 419.17 is very unstable compaired to the previous drivers and should be rolled back.
Use version 417.71
https://www.geforce.co.uk/drivers
Im creating a megathread to address such issues and make others aware of such things.
Ah I see. I did briefly search the forums for a similar problem but I suppose I was throughout enough. As for the workaround fixes i've tried most of those to no avail.
As for any additional programs i'm not running anything out of the ordinary (Steam, Origin, Epic Games Launcher and the other standard Windows stuff)
I've attached a DxDiag file as requested đ
NB: I noticed some other kind soul told me the newest Nvidia driver was faulty, the problem I have with Apex have been there before I installed that driver so I don't think that's the cause. Not alone at least.
Alright lets do a health check on your system as your a bit behind on windows updates.
DISM.exe /Online /Cleanup-image /RestorehealthNote It might take several minutes for the command operation to be completed.
sfc /scannowNote It might take several minutes for the command operation to be completed.
Just one more thing, i REALLY suggest you rollback the drivers to 417.71.
I can't stress enough how bad it affects others.
it's happening over and over again. âšī¸
Try this new Driver hot off the presses:
https://answers.ea.com/t5/Technical-Issues/Important-Nvidia-Update-419-35-The-HUNG-Fix/td-p/7631857
Community Manager
