Forum Discussion

6 years ago

Apex start failure.

Game launches and then closes down. It closes when it is on loading screen. Some times it may it may start, but usually won't. I have tried reinstalling and repairing. It's been 3 days now , plea...

DxDiag.txt104 KB

SchiKro

6 years ago

Yesterday everything worked normaly and i got a chance to log in once today. I now cannot "start" the game again , as i mentioned in first place.

@Zeelmaekers I tried your steps today, as you mentioned and nothing happened, thank you anyway.

@EA_Atic Please do something about it asap, i am unhappy with the situation. A 0.8gb patch seemed to have fixed the problem yesterday , but it obviously didn't, and i don't think it is my pc's fault whatsoever.

I am losing all the exp , sr and daily challenges, i could get and accomplish, having this problem since last Saturday (5 days now).

Zeelmaekers

Hero+

6 years ago

Hey @SchiKro

Thanks for updating us.

Do you have this problem in other games ?
You have a lot of bad_module_info crashes.

Could you make sure all drivers are up-to-date.

And have the latest BIOS on your system.

A handy tool to see if all drivers are up-to-date is easy driver

If you have a spare GPU laying around, could you try that GPU and see if that changes anything?

SchiKro
6 years ago
Ok , i have tried , possibly , everything you said (except to change the gpu as i dont have any spare).
The game sometimes will let me play and some not.
I don't know what is going on , i have reinstalled gpu drivers about 5 times and nothing changed.
It is the last chance i give to the game to run following your recomendations ,otherwise i will uninstall it completely.
It is not vitable to try 10 different things everytime i want to play in order to have fun. I like the game a lot , but i lose so much time in order to play for an hour and i dont even know what helped the game to run each time.
I updated everything , I tried to run the game with previous gpu drivers' versions , i tried uninstalling recently downloaded programmes ect.
Please make your last recomendations or let me just rip the game from my pc.
( @Zeelmaekers @EA_Atic )
PS. It is insane you (as EA) wouldn't let me speak in help chat because once i tried to, the indicator said 45min and i went to take a shower and after 15min your service had answered me and didn't let me try chatting with them again (at least 3-4 days after the incident). Call's option won't help as i am from Greece and you don't support calls to this country of Europe, as i found out !!!!!!! (you dont have the country code available for calling)