Apex Starter Pack Camo And Banner Gone ??

It could simply be a sync issue @Yeabu.

Best thing to do is keep playing and if after a little time you are still seeing it locked then please speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko