apex starts with the result of the last match then closes

apex starts with the result of the last match then closes tried it with steam, ea, epic platforms as soon as the game starts you see the result screen of the last game, press forward and then close and go back to the desktop. I formatted the PC, reinstalled Apex, tried from a second PC but the problem is not resolved. EA responds with nofix and absurd.

I think it's enough to reset my account from the game server but that's something I can't do... I'm surprised by the solution proposed by ea having spent money on this game for years