Re: How to get help with Apex Legends account bans and suspensions

I recently had an Apex Legends ban for “Gameplay Emulation” overturned by EA after it was hacked. EA Support has confirmed that there are no active bans or penalties on my account, but I still cannot actually play Apex. On PC: I can load into the lobby for about 10 seconds, then I get the error “The client's game account has been banned.” On PS5: I can load into the lobby and don't get the banned message, but when I queue for any mode, matchmaking just loads forever and never puts me into a game. I've already contacted EA Support, and they confirmed the ban is gone. I also tried troubleshooting Easy Anti-Cheat on PC, but since I'm having problems on PS5 too, it seems like something may still be restricting my Apex account on the server side. Has anyone had this happen after being unbanned? If so, how long did it take before you could play again, or did EA/Respawn have to manually fix something on the account?