New split not available on PS5

My Apex Legends account on PlayStation 5 was recently unbanned, but I am facing a persistent matchmaking glitch. Whenever I queue for any game mode, the screen freezes showing "1 player in queue" indefinitely.

​Testing on the same network with another account works instantly, and changing data centers does not resolve the issue. It appears my account is stuck in a hidden matchmaking restriction or soft-ban state following the unban.

Please refresh my account's matchmaking status on your backend.

​

​Best regards

Hey yourboy_247365​,

What platform are you on? We are aware of some players on PS5 taking a while longer for the update to appear, if that's your console. 

I am also having the same problem,  i am on PlayStation 5 and its telling me ive installed the latest update 1.000.133  when its not the latest update 

Im having the same issue im on ps5

sym69420blaze​ lukeiaint5​ 
Thanks for confirming! This is something we're aware of currently, thanks for hanging in there.

Is there and currently fix to this issue? Or is it mainly a waiting game for if the update comes to our game? 

lukeiaint5​ 
Nothing that would need to be done on your end at the moment, nope!

It's not a matter of if, just when in this case. It's still coming and the team is on it, thank you for the patience.

My friend and I are both playing Apex Legends on PS5 and are in the same country. Apex says we have different game versions and won’t allow me to join him

My Ranked queue is also closed and says: “Queue closed. A new ranked period will begin shortly”, while my friend can access Ranked normally.

I can play normal public matches, so I’m able to connect to Apex servers.

I’ve already:

Checked for updates

Restarted Apex

Restarted my PS5

Turned the PS5 completely off and back on

Deleted Apex saved data

Completely deleted and reinstalled Apex

After reinstalling, my game is still on v3.0.257.0.

This appears to be a PS5 version/build mismatch affecting my account or client. Please check whether my account/PS5 is being served or recognized on the correct Apex build.

Hey hurrybro​, merged your post over to our ongoing thread for this.

This isn't an issue with your account specifically, we're currently looking into an issue where some PS5 players are not yet seeing the latest update. Thanks for hanging in there while the team's taking a look. 

Please can someone help me update apex legends for the Midseason update