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xtempox's avatar
3 years ago
Solved

Apex Twitch prime amazon account change

Hello so i got my amazon account hacked and locked out (security reasons) and i couldnt get it unlocked so i made a new one with the same email and now i dont recieve apex legends twitch prime stuff any one else got this problem or know how to fix this

  • Hey @xtempox,

    Sorry to hear you've been dealing with an account hack as that's certainly always a pain.

    It sounds like your EA Account is still linked to the original Prime Gaming account even though you've re-created that one, so in this case it would be best to contact support so they can take a closer look at the account and help make sure the right one is linked. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @xtempox,

    Sorry to hear you've been dealing with an account hack as that's certainly always a pain.

    It sounds like your EA Account is still linked to the original Prime Gaming account even though you've re-created that one, so in this case it would be best to contact support so they can take a closer look at the account and help make sure the right one is linked.