I want to add a few things for the record.
This is the first ban I have ever received. My account had a completely clean history before this.
On top of the account ban, my hardware also appears to be banned: other accounts on this PC get banned as well, so I cannot play this game at all, in any way.
And because the website will not create a case, I have been left with no way to appeal any of this. Whatever anyone thinks about the original ban, a player should at least be able to submit an appeal and have it reviewed by a human. Right now I do not even have that right in practice.
Please — could someone on the team look at why this penalty cannot be disputed? I am not asking the forum to overturn the ban, only for a working way to appeal it.
Thank you.
