My account got banned, and support isn't responding.
On the 3rd, I logged in and played three matches as Fuse; I got disconnected during all of them, and in the last one, I was kicked out of a ranked match, resulting in a 10-minute ban followed by a permanent one. Dear EA, I have been playing Apex since 2019 and value my account, as well as the time and money I’ve invested in it.
Riot's Vangard Anti Cheat triggered Apex Easy Anti Cheat?
I know many are not going to believe me, but I am not a cheater and I got banned from Apex Legends. I got banned on May 15th. I didn't even play the game on this day but a friend of mine told me that sometimes the ban gets delayed a few days. The last time I played the game was May 12th. The next time I launched the game was May 17th where I was surprised to find that I had been banned. No email notice or anything just bam you can't login to Apex beacuse you were cheating. At first I thought my account had been hacked since I don't use any form of "Gameplay Enhancements". I appealed many times, but to no avail. I downloaded my EA account data and sifted through both the login and Apex Legends data. These confirmed that my account was secure and no one else had been logging into my account as well as specified that the game flagged my acount for "aim snapping". So what could have caused my ban? I figured it was just a mistake. A false positive. I continued to appeal, but got the same auto reply email each and every time: "After carefully reviewing your appeal, we confirmed that the pentalty on your account for cheating was applied correctly and should remain in place." Sad and discouraged, I eventually gave up and made a new account. Sad and disappointed to have lost years worth of skins and player progress, but at the very least I could play my favorite game again. Fast forward to last night, I launch Apex to find I got banned on the new account?! Since it has happened to me twice now, I realized it could be something that is running in the background that is triggering the Apex anti cheat. The first time I was banned this had crossed my mind, but I have not downloaded anything new to this computer that would cause a new reaction from Apex's Easy Anti Cheat. However, now that another account has been banned that must be the only explanation with all the recent updates to Apex Anti Cheat it must be something I have on my computer that is causing me to get banned. I have gone through applications on my PC that run in the background using Task Manager and found that "vgtray" riot's vangard anti cheat was set to run on startup for some reason meaning even if I didn't launch any riot games it was still doing something in the background. Some other possibilities that Apex Anti Cheat may not like is logitech g hub, signal rgb, razer synapse. ***I have since deleted g hub and razer synapse and disabled vangard on startup*** On another note, if anyone knows how to reappeal a case that EA has closed. Since I have now gotten banned on a second account I will not be making any others. Instead I am hoping to get my main account back, but since it has been so long since I last appealed, EA Terms of Service team has closed my case; meaning I no longer have either the appeal or reappeal button. If anyone knows how to open a new case or reappeal a closed case please let me know. Or if you have any ideas on what software or anti cheats for other games that might be triggering Apex Anti Cheat please let me know. I am at my wits end and just want my Apex account back. Below I have attached a couple of things. Login data that confirms I didn't login on May 15th. You will see that the login dates go from the 12th to the 17th. If it is true that bans can take few days to hit, then I suppose this doesn't really matter. The reasoning=null meaning (at least I think) that there was a lack of reasoning for my ban when the ban was triggered. Finally, ban info from the Apex html file sites aimsnap for the reasoning behind my ban. Please help.
Unban Linux: Mesa/RADV Determinism beats Broken Win32
To the so-called "Engineers" and Anti-Cheat Integration Team: Let’s stop pretending. You officially supported Linux and the Steam Deck via Proton. It ran beautifully. Then, in a cowardly and incompetent move, you completely revoked that support, scapegoating the Linux OS for your cheating epidemic. Meanwhile, Reddit and your own forums are still flooded with reports of Windows kernel-level aimbots and DMA hardware cheats. You exiled thousands of legitimate power users because your EAC implementation is an absolute joke. Now, you force players to dual-boot into a bloated, unstable Windows ecosystem just to play your game. And what is our reward? Your mandatory, malware-esque EA App In-Game Overlay violently hooks into the DX12 render pipeline, causing fatal Access Violations during AMD shader compilation. It is beyond pathetic. I am forced to endure Windows—an OS that inexplicably throws stability errors and fights me on a standard 3600MHz memory configuration—just to accommodate your broken, crash-prone launcher. My bare-metal Arch Linux setup, driven by the custom linux-zen kernel, offers infinitely better memory management, scheduler efficiency, and hardware determinism than the NT kernel could ever dream of. You blocked the ONLY operating system where users can actually control and stabilize their hardware, all to protect a Windows environment that your own first-party app actively sabotages. Furthermore, I am not looking for generic PR apologies or basic troubleshooting from community managers. I demand a highly detailed, technically precise Root Cause Analysis (RCA) and a comprehensive Post-Mortem report directly from your engineering team. You need to explicitly explain exactly why your Win32 IGO is aggressively triggering memory access violations, how this bypassed your QA, and what your step-by-step architectural roadmap is to fix it. Stop hiding behind the EAC Linux block. Re-enable Proton, fix your embarrassing Windows integration, and give us the technical transparency we deserve.Every time I try to play apex it just kicks me out for no reason
Like, It keeps saying that there is an Untrusted system file even though that file is literally part of my CPU so I can't really do anything about it, so every time I try to match make or if im just in the middle of the game It just kicks me out.
