They were indeed abusing their authority.
I am a player whose account was suspended about a month ago for the reason of "gameplay enhancement." But suddenly, the account suspension was lifted. They simply unsubscribed without sending a single email and then left me hanging. This is the reality of EA; management, please change your current system. I have complaints, but it's truly wonderful that it's playable. It's really exhilarating to see the super legends, whose costs I don't even know how much I've spent on them. To any players whose accounts have been suspended for the same reason, if you are truly innocent, keep fighting. (The image is in Japanese.)Unbanned But Doesn't Show Pred?
So I was banned 2 days before the split and was #156 pred with 54k rp. I was then unbanned after the split ended and it now shows i was 54k masters and not pred. I contacted EA chat for missing in game content, but they were no help. I know when imperialhal was banned that they were able to give him back his pred position. I worked really hard and grinded a lot of hours for it. Someone has to be able to help.
"Code anti cheat authentication timeout"
in the past few days me and my dad have both not been able to play the game because when we try to load it up we get stopped with a message saying "code anti cheat authentication timeout" weve tried repairing game files, redownloading, running easy anticheat as administrator and nothing works does anyone know how to fix
Bring back human support
Hi EA, I’m reaching out after multiple failed attempts to resolve this through your support system & and even your twitter account, but to no success. I was targeted by hackers and ended up that my account was confirmed as compromised, and EA helped me recover it. During that time, a third party - the ones whom stole my account, had full control and used my account to carry out unauthorized and prohibited activity - Cheating, for what i was told & bad behaviour. This activity did not originate from me, and it should be clearly visible in your data that the account was accessed from a different location and device than my normal usage. My in-game name is even "FriendlySoloQBot", as i am a pathfinder main. I have more than 2000+ hours in Apex legends and always end up coming back after havent touched it for a while, as it will still be my favourite fps game, and i have even spend several thousands euro's on cosmetics and what not. But despite this, my appeals have only received what appear to be automated responses that do not address these facts - which seems highly that it's an ai loop response. I need a human to understand the facts of this case and how severe it is for such a big fan as i am. I am one of your most loyal players and it seems i'm being treated as a spam message, and not taken seriously, sucks. all that time and money spend on a game that i lose so easily to some loser whom can't win without ruining it for other people. It is very frustrating that confirmed unauthorized access is not being properly considered. I am asking for this case to be escalated and reviewed manually with attention to login/IP history or in general, just taken seriously. Thank you.
Programs that activate Integrity Error on launch
Hello, I am curious if there is a list of programs where EasyAntiCheat triggers the Integrity Error on launch. I am a developer who has been playing for a while and it feels like sometimes programs get randomly added to the list of "blocked" programs. For example, I have AutoHotkey scripts running for my workflow, which a few years ago were no problem, but someday Apex wouldn't start anymore without me killing the AutoHotkey processes. I can understand why AutoHotkey would be a problematic process, but yesterday I installed Npcap for capturing network packets in Wireshark, which resulted in me not being able to start Apex today. It took me a while to find the culprit since I did not expect Npcap to be the problem (since it is used for capturing packets, not modifying them, at least to my knowledge). It is somewhat annoying to have the Integrity Error box pop up without any clue as to what the problem is, especially when the checks change. Is there a way to include this information as to what causes the problem when the box appears because otherwise it's like a scavenger hunt trying to find the issue. Furthermore, I am worried that if I forget to kill my AutoHotkey scripts or similar things, that I might get banned, especially with the recent ban waves (good job to the Apex Anti-Cheat on this one).
controller players use gyroscope to control the view is cheat?
AntiCheatWard EA_Mako Hello, APEX Anti-Cheat Team! I would like to inquire whether the controller gyroscope function is considered a violation.😧 The Chinese controller industry has developed rapidly, and many controllers have even been used in the ALGS competition due to their excellent performance and diverse functions, such as the GameSir G7 Pro and ZD Legend Ultra controllers. However, a new input method has become popular among Chinese players: mapping joystick inputs using the controller's built-in gyroscope. The purpose of this is to retain aim assist while avoiding the physical delay caused by switching directions when aiming with the joystick. (When the joystick is pushed left and then needs to move in the opposite direction, it must return from the left to the center before being pushed to the right. This process creates delay due to the physical structure of the joystick. The original intention of aim assist is to reduce such delays, allowing controller players to compete relatively fairly against mouse players.) Players who use gyroscopes believe that, unlike converters that gain advantages across different devices, their gyroscope signals are still output from the controller, so this is fair. I know that gyro are banned under ALGS tournament rules. So I would like to ask: is this practice fair for regular players? Or does it count as cheating similar to XIM converters (which map mouse inputs to joysticks to gain aim assist)? Can we use gyroscopes safely? Looking forward to your reply，thank you and have a good day！EAC HWID False Positive(EAID:illsuiontrot)
Hello EA ToS Team, Respawn Support, and Community Managers It has been over a year since my account was permanently banned on February 17, 2025. During this time, I have submitted many appeals through various channels, but have only received automated 'case resolved' responses. The penalty history page now shows 'No violation records,' yet the in-game EAC ban remains. I am hoping to receive a manual review opportunity here. EAID：illusiontrot In-game name:老兵探花 STEAM ID:a2034534205 Platform:STEAM Incident :My speculation on the cause of the wrongful ban: On January 18, 2025, because my operating system had long been unable to open hyperlinks, I decided to replace the system. As a result, I downloaded a newer version of Windows 10 (due to VPN restrictions, purchasing a genuine system is very difficult in my country, so most people download from pirated websites). On February 9, 2025, I saw that Ash had been buffed, and I couldn't wait to open the game and play until I was banned on February 17, 2025. I believe this system may have caused sys signature issues, requiring the IP to change frequently with the VPN (we need a VPN to play Apex). This is a classic false positive triggered by HWID changes. I kindly request a manual review of the logs from January 18, 2025, to February 17, 2025, as well as the logs prior to January 18, 2025, and a careful comparison (login records / HWID / pre-ban match data). Please lift this ban. I love Apex Legends and simply want to return as a positive, long-time player. Even if I go through the trouble of purchasing a legitimate, genuine system using a paid VPN, I can still play on a smurf account. Therefore, I believe it must be that the previous pirated system lacked certain components required by the genuine version, or contained a virus, which caused EAC HWID to determine that the device posed a risk of changing IP addresses, resulting in the ban. I kindly request the TOS team to compare the logs and also compare the devices. My CPU is: R7 5700X, GPU is: RTX 2060 SUPER, motherboard is: B550M WIFI. My current configuration is still the same.