Unable to Submit Ban Appeal or contact with support service.
My Apex account was unexpectedly banned after I just bought nearly 20,000 Apex coins. But when I tried to appeal, I found that I couldn't submit an appeal through any available method. (As shown in Pic 1) Following the instructions on the EA website, I tried contacting the support team. However, after clicking the “Contact Us” button, the chat bubble never appeared. (As shown in Pic 3) I’m unable to submit an appeal through the Penalty Page or contact support via “Contact Us.” I’ve tried using different computers, phones, and browsers, as well as clearing my browser cache and using incognito mode, but I still can’t submit an appeal or start a live chat with support. Also "E-mail us" button was never shown up. I did some research, and some people said it might be because my email address ends in @163.com, but I’m not sure if that’s the reason. So what am I supposed to do now? Oh, I didn't receive a ban notification email either (Pic 5), but I do have a ban. (Pic 4)Hacked Account Banned - Need CM Escalation (Foreign IP Proof Available)
Hello Community Managers and Forum Staff, My Apex Legends account was recently permanently banned due to cheating while compromised by an unauthorized third party accessing from foreign IPs (Hong Kong / China). I reside in South Korea and have never used any third-party software. I have clear Steam login history logs showing foreign IP access during the ban timeframe. I have already appealed through EA Help and submitted cases, but I keep receiving automated rejection emails without a proper manual log review. I am requesting a Community Manager to escalate my case to the ToS team for a manual review of my IP logs. I am more than happy to provide my case numbers and the Steam login history screenshots if needed. Thank you for your support.
Apex Legends stuck at Easy Anti-Cheat (EOS) init since Aug 21 update [SOLVED]
Symptom Since August 21, 2026, Apex Legends (Steam version) would no longer launch. The game would freeze at the "Initializing" screen with "Easy Anti-Cheat Bootstrapper (EOS) is not responding," eventually failing with an "internal error" if left long enough. The freeze only occurred when a network connection was active — disabling network access entirely allowed the bootstrapper to pass this screen — which pointed to a conflict related to networking. Cause Checking the Easy Anti-Cheat log file (%APPDATA%\EasyAntiCheat\anticheatlauncher.log) revealed the following entry: Launcher finished with: 206, 'Please unload CmUpx.sys before starting the game' CmUpx.sys (a Realtek-related driver service) was conflicting with EAC's process of downloading and unpacking the anti-cheat module over the network, causing the launcher to exit with an error. Fix From an elevated (Administrator) Command Prompt, I stopped the conflicting driver service: sc query CmUpx ← check status (it showed "RUNNING") sc stop CmUpx ← stop the service After stopping it, Apex Legends launched successfully. Note on making this permanent sc stop only stops the service temporarily — it will restart automatically on the next reboot, and the issue may return. To disable it permanently, run: sc config CmUpx start= disabled Since this driver is Realtek-related, disabling it may affect associated hardware/software functionality, so check your peripherals afterward. If anything breaks, you can revert with: sc config CmUpx start= demand Credit This fix was made possible thanks to a post by IKAKUKUN on these forums, who shared how to check the log and the exact commands to resolve it. Posting this here in case it helps others hitting the same "EOS init" freeze. Thank you, IKAKUKUN!
Hidden EA account block: fake 9‑series case numbers
You guys realize EA support can slap hidden restrictions on your accounts? It’s wild. Trying to send in an email ticket just gives me [CASE NOT CREATED]. Live‑chat gives me a bogus case number starting with 9 and no advisor ever shows up. Heads‑up for everyone: those 9‑beginning case IDs are fake. Switching over to my other EA account, support works 100% normally. I even swapped out my main account’s email, and the block is still there. Messaged support from my alt, and all I got was useless boilerplate. Either “wait a while” or generic copy‑paste answers straight out of their reply excel sheet. This happened even after I spelled out that I literally can’t open a real ticket no matter what I try. What a messed‑up situation. My account got banned from being hacked, and I can’t even submit a ban appeal. Players are supposed to be allowed to appeal, but my account is secretly blocked. I’ve got zero clue why this is happening to me. I already know the official response will just be “forums don’t handle account issues, reach out to ToS support”. I get mods can’t do much here. I’m just putting this out there for other players. If anyone else has run into these hidden blocks, like those fake 9‑series case numbers, drop your story. I’m think this runs afoul of some regulations, though I’m no legal expert. Maybe we can brainstorm some workarounds as a group.
