1-Year Wrongful Apex Ban - EAC HWID False Positive (EA ID: huaiwumu)
Hello EA ToS Team, Respawn Support, and Community Managers (@EA_David, EA_Mari), Nearly 1 year has passed since my permanent ban on March 7, 2025, and I've exhausted all 3+ appeals with only automated "case resolved" responses. Penalty History briefly showed revocation months ago, but the in-game EAC ban persists and later reappeared—now it shows "No history" (latest screenshot attached). Hoping for escalation to manual review here. Account Details: EA ID: huaiwumu In-game name: 近视且散光 Steam ID: huaiwumu3 Linked email: [Removed - SU: Emails cannot be shared on the forums] Platform: Steam My Legit Play: Over 1,444 hours of fair gameplay, purchased every Battle Pass + numerous cosmetics/skins. Clean history, no cheats, hacks, or violations. Incident (EAC False Positive): Sudden power outage interrupted my session at an internet cafe. Original PC failed to boot after power restoration. Switched to another PC on the same network, logged in via Steam, and was immediately permanently banned upon entering the game. This is a classic HWID-triggered false positive (very common in 2025-2026 reports). Strong Evidence (screenshots attached; full versions available via DM): Steam login records: Prove exact device switch on March 7, all from the same IP/network/location. EA account login logs (downloaded via Data Subject Access Request): Confirm HWID/IP change occurred on the same network. Current Penalty History screenshot: Shows "No history of violations or appeals" – confirming the EA account is clean. 2FA proof: Enabled on EA, Steam (mobile authenticator on iPhone), and QQ email. Steam recharge records: Multiple Apex Coins purchases over years + 1,433 hours played, proving long-term legitimate investment. This case aligns with many recent false positive reversals (e.g., hardware changes, polling rate apps). EAC policy allows appeals for mistaken detections. Please manually review the March 7, 2025 logs (logins/HWID/pre-ban matches) and lift this ban. I love Apex Legends and simply want to return as a positive, long-time player. Full evidence available via DM or email. Thank you for your help! huaiwumu [Personal information removed - CM]Solved86Views0likes7CommentsApex freezes my whole PC every few Seconds
So i build myself a new PC with a RX 9070, and everytime i start apex Legends after 30 Seconds the Game Starts freezing my whole PC every few Seconds. It says "Game integrity Error", and my AMD Adrenalin graphics Driver spits Out driver timeouts. I Tried everything to solve this, i reinstalled the Game multiple Times, on multiple platforms, with and without Firewall, with and without AMD Adrenalin (only Driver), i Tried older drivers, i Tried reinstalling easy anti Cheat, i Tried resetting the respawn folder, i Tried deleting my Cache (PC Cache and Steam), i Tried chaning the Seconds my GPU uses to load the Game, i Tried secure Boot and without, i Tried direct x11, i Tried all the settings in Game that could make a difference, i Tried so so many Things but nothing seems to fix my Problem. I missed Out on so much stuff cause of that, and the ea Team doesnt reply on my Support Ticket. I really dont know what to do and im really upset and Desperate.76Views1like2CommentsApex Legends freezes entire PC
I can reach the main menu and sit in the lobby without any issue at first However, after a short time, usually a few minutes, the game freezes my entire laptop, not just the game itself. When this happens, the screen completely locks up and the keyboard and mouse stops responding. Ctrl + Alt + Del doe snot work and i cannot Alt + Tab or close the game or do anything on the laptop as it is fully frozen and unresponsive. The only way to recover is to force shut down by holding down the power button and restarting. This happens while even sitting in the lobby and not even in matches. Ive tried reinstalling game, checking game files, updating drivers and changing graphic settings. I use to have no issues like this but suddenly recently it first happened and it is unplayable now.128Views2likes2CommentsAccount locked from false ban wave
I downloaded Apex for the first time in years and come to find out that I was banned for “Gameplay Enhancement” on October 27, 2023. After looking into it looks like a number of people were false banned on this day, coinciding with the launch of cross progression, and were having trouble getting their account back. I play on PC and have spent a decent amount of money on my Apex legends account. I have never cheated on an EA game or any game for that matter, and I have also been banned from FIFA and “Football Soccer” (didn’t even know the latter existed), neither of which I have ever played or even installed on my account. I am worried someone has gotten into my account and can’t get a response from EA. What should I do?Apex Legends permanently blocked
I went out for the first time after joining the military and played Apex Legends in PC room, but I got blocked. If you gave me a suspension regarding the nuclear program, I think it was hacked. I would appreciate it if you could release the suspensionSolved58Views0likes2CommentsApex Legends PC – Cannot Connect to EA Servers / EAC Trust Token Issue
Platform: PC (Steam) Issue: I am unable to connect to EA servers in Apex Legends on PC. Easy Anti-Cheat (EAC) fails to authenticate, preventing the game from launching properly. This issue occurs across multiple PCs and Windows user accounts, so it is not a local PC problem. Steps already taken: Reinstalled Apex Legends via Steam and EA App. Repaired Easy Anti-Cheat using the EAC setup tool. Tested on multiple Windows accounts. Tested on a second PC. Cleared EA App cache. Disabled Steam Input and unplugged controller. Reset networking using netsh int ip reset, netsh winsock reset, ipconfig /flushdns. Disabled IPv6. Synchronized Windows time. Checked Windows services: Cryptographic Services, Windows Event Log, Windows Defender Firewall, Base Filtering Engine, Security Accounts Manager — all running and automatic. Verified drivers; nothing relevant loaded. Turned off TPM and BitLocker. Ran SFC and DISM scans — no integrity issues. Attempted clean boot and multiple network configurations. Observations: Issue occurs on multiple PCs using the same EA account. Controllers previously worked fine; sudden failure points to a corrupted EAC/EOS trust token. All local troubleshooting does not resolve the problem. EA support confirmed that a manual reset of EAC/EOS trust tokens is required but cannot be performed without a formal escalation. Request: I am posting here to request that the Anti-Cheat/EOS internal team review my account and perform a manual reset of the Easy Anti-Cheat/Epic Online Services trust token. This issue cannot be resolved by client-side troubleshooting. Attachments: Screenshot of EAC/EA server connection failure. Logs if requested. Summary: This is an account-specific EAC/EOS trust token failure. All client-side troubleshooting has been completed, and the issue persists. Only a manual internal reset by EA’s Anti-Cheat/Trust Engineering team can resolve this.100Views0likes1CommentBUG REPORT – EasyAntiCheat_EOS.sys Kernel Scan Loop
Game Apex Legends Anti-Cheat Easy Anti-Cheat (EOS) Platform Windows 10 22H2 (same behavior previously observed on Windows 11) Issue persists even after clean OS installation Problem Description While Apex Legends is running, the kernel driver easyanticheat_eos.sys performs continuous scanning without stopping. This causes persistent high CPU usage through kernel components such as: ntoskrnl.exe Wdf01000.sys occasionally dxgkrnl.sys CPU usage immediately returns to normal as soon as the game is closed. Critical Comparison (Important) On the same system, with the same OS and hardware: Fortnite – had the same issue before, later fixed VRChat – had the same issue before, later fixed Apex Legends – issue still persists This strongly indicates: Not a hardware problem Not an OS or GPU driver issue Apex-specific Easy Anti-Cheat EOS module / policy regression Attempted Fixes (No Effect) Windows 11 → Windows 10 downgrade Multiple NVIDIA GPU driver versions Memory Integrity / VBS / Hyper-V disabled Easy Anti-Cheat reinstall All overlays and third-party tools disabled Possible Cause (Hypothesis) The Apex Legends-specific Easy Anti-Cheat EOS game module may be causing a kernel callback loop, particularly on older CPU architectures.Solved278Views2likes8Commentshi i need help whit this error
Hi, I’m a long-time Apex player on PS4. I recently bought a PC and I’m trying to download the game to play from here, but I keep getting this error. I’ve tried everything to install it, and I think the issue might be the anti-cheat not opening at all, but I’m not sure. If anyone has had this problem and knows the solution, I’d really appreciate it. Thanks!23Views0likes0Comments