Forum Discussion

DeltaSabre69's avatar
DeltaSabre69
7 years ago
Solved

Application r5apex.exe has been blocked from accessing Graphics hardware

Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number nVidia Geforce GTX 1080ti Aorus Xtreme edition Enter RAM memory size in GB 16 What is your gam...
  • DeltaSabre69's avatar
    DeltaSabre69
    7 years ago

    I'd completely forgotten about this thread... the issues came back for me after a little while.

    Turned out it was due to RAM compatibility with my board. I was running the XMP profile so I downclocked it a bit ( from 3866 to 3600 ) and I've not had any problems since 

Jungle-Beard's avatar
Jungle-Beard
7 years ago

I may be wrong, but it sounds like you are adding the acceptions to the Avast Scanner, which only skips them over when scanning for viruses. 

I'm not very familiar with Avast, but you should be adding the acceptions to the firewall side of things.  

https://support.avast.com/en-us/article/Antivirus-Firewall-Application-Rules

You should be adding the executable to the acception list, which should then resolve the issue. It's the firewall that is messing you up, and not the files themselves. 

If you don't want to take any risks, you can easily test it but turning avast completely off and play a round or two in game. If the issue doesn't happen, it's definitely the firewall causing the issue. 

DeltaSabre69's avatar
DeltaSabre69
7 years ago
I don't use avast firewall, only windows.

I'm also getting this same error on other games now, ones that I've been playing for years so I think this is a bigger problem than I originally thought.

I'm currently uploading a crash dump to nvidia so let's see what comes out of that.

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago

    Windows firewall has a few issues. Make sure to update to newest windows drivers.  

    https://support.microsoft.com/en-ca/help/4027667/windows-10-update

    You can also try turning windows firewall off and testing to see if that helps any. 

    You can also try adding the program to windows firewall acception list:

    https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html (Not sure how old this guide is, but hope it helps. ) 

    If you are using an older version of windows, well I hope EA can help. 

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago

    Have you tried adding it to windows Firewall acceptions? 

  • DeltaSabre69's avatar
    DeltaSabre69
    7 years ago

    It was already added, I assume at the point the game first ran

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago

    That's odd.  Everyone else who I've ran into with this error was due to their firewall. 

    I hope EA can help ya quickly. 

  • DeltaSabre69's avatar
    DeltaSabre69
    7 years ago

    I changed my GPU last night and managed to play uninterrupted on all my games for over 3 hours.

    No crashing at all. So looks like I have a faulty 1080ti ☹️

    Fingers crossed for a successful RMA!

    Thanks to all who contributed.

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago
    @DeltaSabre69 wrote:

    I changed my GPU last night and managed to play uninterrupted on all my games for over 3 hours.

    No crashing at all. So looks like I have a faulty 1080ti ☹️

    Fingers crossed for a successful RMA!

    Thanks to all who contributed.

    When you swapped out your GPU, did you also clean out the old drivers, or just swap the hardware?  

  • DeltaSabre69's avatar
    DeltaSabre69
    7 years ago

    Yea I used ddu to clear out the previous one and installed the latest one.

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago
    @DeltaSabre69 wrote:

    Yea I used ddu to clear out the previous one and installed the latest one.

    Makes me wonder if that would of worked with the older card as well. 

    Which would then mean it was a software issue withing an older driver. 

  • DeltaSabre69's avatar
    DeltaSabre69
    7 years ago

    Nah, I already tried it. I tried all versions from the most current to about 5 versions back, and it made no difference. Used ddu every time and repeated my tests.

    Now on the new card, everything is back the way I was using it before, no underclocking and no tdr reg tweaks.

    It's definitely an issue with the card. 

  • Jungle-Beard's avatar
    Jungle-Beard
    7 years ago
    @DeltaSabre69 wrote:

    Nah, I already tried it. I tried all versions from the most current to about 5 versions back, and it made no difference. Used ddu every time and repeated my tests.

    Now on the new card, everything is back the way I was using it before, no underclocking and no tdr reg tweaks.

    It's definitely an issue with the card. 



    While that makes it a tad more confusing, it at least helps narrow down the overall issue. I know now if it's not firewall related, that it's hardware related, and to focus on that side.

     

    At least now I can run down a list of hardware/software repair methods.

     

     

    1] Uninstall and Re-install the graphics card driver

    2] Run the Hardware Devices troubleshooter

    3] Give access to graphics hardware to applications

    4] Disable TDR checker

     

     

    You don't need to do any of these, just posting it here for others reading the thread.  And of course, those steps are just a general trouble shoot. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,262 PostsLatest Activity: 6 minutes ago