6 years ago
Audio cuts out
Product: Apex Legends Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1070 OC Enter RAM memory size in GB 16GB What is your gamertag/PSN ID/EA Account name? Nex...
Hyper X Cloud II 7.1 headset.
have you tried to default the audio settings and redo the options you had enabled?
@ThePhantomWolffe @Nexdoreum @Lamazing1021
We also have this workaround right now while directional audio is being investigated. We have it tracked on the Trello board.
Via Microsoft on Window update - KB4515384 (OS Build 18362.356)
"Microsoft has received reports that audio in certain games is quieter or different than expected after installing this update. At the request of some of our audio partners, we implemented a compatibility change that enabled certain games to query support and render multi-channel audio. Due to customer feedback, we are reverting this change as some games and some devices are not rendering multi-channel audio as expected. This may result in games sounding different than customers are used to and may have missing channels."
Workaround
To mitigate the issue, open settings in the impacted game and disable multi-channel audio, if this option is available. You can also search in the Windows Control Panel for third-party audio device control panels and disable Multi-channel audio or Virtual Surround Sound, if these options are available.
We are working on a resolution and estimate a solution will be available in late September.
Link
https://support.microsoft.com/en-us/help/4515384/windows-10-update-kb4515384