Forum Discussion

Schranz1987's avatar
Schranz1987
7 years ago
Solved

Bad_module_info

In loading screen after start the game apears this error and the game closes itself.
  • s3f_h's avatar
    s3f_h
    7 years ago

    Just figured I'd pop in and share what I found.

    My game would crash seemingly randomly with the bad_module_info error. Some days I could play a couple games before the crash, some days it would crash as soon as I opened the game. 

    I tried every fix I could find, including compatibility settings, rolling back drivers, reinstalling multiple times to multiple directories, launch options, etc.

    I finally was able to fix this by going in to my BIOS and resetting everything to defaults, absolutely no issues a week later after doing that. 

    Hopefully this helps someone else, or perhaps it just gives one more thing to try.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Hey all,

I'm afraid I don't have an update to share from the team around this at the moment, but I combed through this discussion on the Apex subreddit and found some steps others mentioned that worked for them for this bad_Module_info error. I was hoping you can give these a try and report back on whether you had some success with them. Please include a DxDiag too if they did or didn't work.

Here are some of the comments I found:

"Try turning off Volumetric Lightning. No bad_module since - for me." (that's found within the game's video settings)


"Are you running VSYNC? I changed mine down one step from Triple (unsure of name) and have never had a crash since. May be worth a look.

https://www.reddit.com/r/apexlegends/comments/axratq/nvidia_driver_41935_for_apex_legends_fixes_dxgi/ehx43fi"

"People who are getting bad_module_info crashes try this:
Open in-game overlay (Alt+Z)
Stop any recordings you have enabled
Disable in-game overlay from GeForce Experience
This reduced the crashed drastically for me. Hope it helps you guys as well.
Edit: Btw. The crash to desktop without error message is most likely the bad_module_info crash which you can check from the Windows Eventviewer"

"for amd user with FX-6*** series cpu, there a fix that work for me
step 1 - open apex legends
step 2 - open windows services by searching "services" using the windows home button
step 3 - stop windows audio endpoint builder (its near the bottom)
step 4 - start windows audio (its right above audio endpoint builder)"

LethalDF's avatar
LethalDF
7 years ago

@EA_Blueberry 

"Try turning off Volumetric Lightning. No bad_module since - for me." (that's found within the game's video settings)

I have always had this disabled.

"Are you running VSYNC? I changed mine down one step from Triple (unsure of name) and have never had a crash since. May be worth a look.

No, I've also tried enabling it and it still crashed. on all Vsync settings

People who are getting bad_module_info crashes try this:
Open in-game overlay (Alt+Z)

I have all overlays disabled, even hardware acceleration disabled on Chrome/Discord etc

"for amd user with FX-6*** series cpu, there a fix that work for me

I have an Intel i3 8100


Attaching my Dxdiag

  • LethalDF's avatar
    LethalDF
    7 years ago

    @EA_Blueberry 

    List of things I have tried.

    1. Installing an older version of Windows 10
    2. Installing a multitude of different drivers
    3. Changing all video settings
    4. Disabling all Amd optimized features for game
    5. Disabling / Enabling Vsync - Disabling/Enabling Freesync
    6. Eac restart service , Low priority Etc
    7. Disabling Full screen optimization
    8. Running as Administrator (literally everything)
    9. Changing Cpu priority
    10. Capping my Fps at 75
    11. Installing Apex on a different SSD
    12. Cleaning my Ram after a crash
    13. Playing in a different Resolution, both windows and Apex
    14. Playing in a different Refresh Rate
    15. Downloading all the drivers for my Motherboard from Gigabyte
    16 . Manually uninstalling and reinstalling all the Microsoft redist packages to the latest one.
    17. Running everything on Low / off
    18. Running everything on High/On
    19. Default settings in Apex
    20. Playing in Fullscreen / Windowed / Borderless
    21. Disabling Windows firewall
    22. Disabling all Anti-Virus software

    I'm sure there are another 30 random things I've tried but still open to suggestions. Hopefully this can be patched soon.

    I will say this, before i upgraded my graphics card from an Nvidia 1050ti to this Rx580 i wasn't crashing nearly as often (but i was still crashing) not enough where i didn't dump a ton of money into this game.

    I have no problems running any other games or problems with crashes, this includes Titanfall 2

  • KriTyK-II's avatar
    KriTyK-II
    7 years ago

    @LethalDF  Same for me, I've the rx580 8gb and tried everything, nothing work. I did a lot of research and seems like it's a problem with version v1709 of windows 10. Sry for my bad english

  • smt923's avatar
    smt923
    7 years ago
    I've tried all the things too and I'm still crashing, AMD RX 460 and windows 10 1709
  • LethalDF's avatar
    LethalDF
    7 years ago
    I tried a multitude of windows 10 versions.

    When i tried the older one's without updating i was getting a memory error instead which when i searched for a solution everyone told me to update my windows... We see how well that worked out.
  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    @smt923 

    Are you able to update to Windows 10 1809 to see if you experience crashes on that version?

  • LethalDF's avatar
    LethalDF
    7 years ago
    I have 1809 and I'm still crashing to desktop.

    Versions before 1803 or 1804 causes a different error with memory tho.
  • smt923's avatar
    smt923
    7 years ago
    That was a brain slip on my part, I meant 1809, my bad

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,191 PostsLatest Activity: 35 minutes ago