Forum Discussion

3 years ago

Ban ended but not unblocked from game?

Hello Apex Admins, I had a 1 week ban starting Jan. 7 and now it's Jan. 21 and I still can't access the game. When I check the "My Ban History" page, it shows that my ban is still active. I would ...

XHelperZ

Hero+

3 years ago

@Celeritar

Yeah, I'm quite sorry to hear that it went like that actually.

For now it might be good to send in a new ticket to them via the same form you did before, maybe explain your situation a bit more in detail as that usually helps.

The maximum time for a response is 30 days, though I really think you'll get one much sooner, sooner than 3 years...

Celeritar

3 years ago

@XHelperZ: ya, maybe I'll wait a bit more and then try messaging again. I'm torn between not wanting to come across as impatient/demanding, since I'm sure they get people like that all the time ("what about now? What about NOW?" kind of thing), and with not wanting my case to slip between the cracks and never get resolved.

I'm confused about why the ban wasn't automatically lifted after the ban period had expired, but like you said maybe they reviewed it and decided to extend the ban and just didn't communicate that.