Forum Discussion

2 years ago

Ban overturn in Apex but still can't play

I got banned on apex legends like 2 or 3 years ago when my steam account got hacked (I had apex installed on steam) and then he went rampage mode and like used hacks or something in al lot of the gam...

EA_Lanna

Community Manager

2 years ago

Hi @zewonismyname,

In the email shared with you, they say this:

@EA_Help wrote:

You will need to reset your EA Account password to log into your account and use the online features of our games.

They then advise securing your EA account and shared these links to help you out with that:

Reset your password: https://signin.ea.com/p/web2/resetPassword
Enable Login Verification: https://help.ea.com/en/help/account/ea-login-verification-information/
Update your EA account information: https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/

Give those steps a go and see if that helps you get back online.

- EA_Lanna

zewonismyname

2 years ago

I tried, it still says that I'm banned from Apex Legends. I reset my password, enabled login verifications, and updated my EA account information. I thought that maybe I would go and send a ticket from the link they sent, it was related to having a false ban or suspension on my account and wanting to remove it, and it told me to check my Ban History, and so I did. But I found nothing that related to Apex Legends that lasted until now; I only had one suspension on my account but it lasted until last year, and was closed. What do I do now? Should I just tell them I should be unbanned because It says I have no bans shown in my Ban History that is related to Apex Legends?