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Heya @Gallows_83
I'm not 100% sure why they would do something like this.
It's possible they found that one of your bans was incorrect, then found out that you broke another rule, so they banned you again for a different reason.
You can dispute a ban up to 3 times, as this is a new ban, you can contact the TOS Team again if you want more info regarding your ban or if you want to dispute it.
More information on how to get in touch with the TOS Team can be found here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
- XHelperZ2 years agoHero+
Ban reason is usually included in the mail, sometimes the ban history page doesn't show a ban reason, not sure why this is the case though.
Make sure to also check your spam folder for your mail, as these kind of mails do get filtered from time to time.
The ToS Team should be able to provide a reason for you, though it might take some time for them to get back to you.
Only the ToS team can really deal with this issue, can't really guess to why you would've gotten banned.
- 2 years ago@XHelperZ I looked through everything of my mail never got anything for the second ban. The reason they stated in the first ban was I broke the rules nothing specific. I sent everything I can on the original ban and did not get any extra tries for the second ban. Anytime I send them anything they say to just stop because they won’t help and anything further will just not be opened.
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