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I understand. I'm not sure if there is a limitation on how many times you can dispute your ban, but try emailing them and see if you can get a definitive answer as to why this is happening
Try contacting EA Support to see what the issue is with your account
Unfortunately, we can not do anything involving bans on the forums and I apologize for the inconvenience.
But if you have any more questions, please do not hesitate to ask.
- 2 years ago@TheRedLion93 I have, they've told me that there is nothing that they can do on their end due to my last 3 disputes from a month ago being denied. They are unable to escalate my case or connect me to anyone that can help me with the situation. I've also tried via email, to which they are all automatically denied.
- 2 years ago
@LootGoob
I do apologize for the inconvenience. But if there’s no other way to overturn your ban, there’s nothing else we can do.
But I do believe you can creat another account if I’m not mistaken. (Not sure if you can use the same email) But once, I do apologize that there’s no other alternative for you.
We will always be here to help for anything that you may need!- 2 years ago@TheRedLion93 My ban is labelled as overturned on the EAhelp website on my ban history. My issue is that when I try to play Apex it still says that I am banned in the game. I really don't want to create a new account, because I've put time and money on this account I'm trying to dispute.
- 2 years ago
Thank you @TheRedLion93 for your positive attitude.
Currently, we are dealing with a kinda similar situation with @LootGoob regarding an issue on the "Infraction History" page.The APEX_LEGENDS Ban Status is marked as "Overturned," but there seems to be an error or some other reason preventing access to play online.
And scripted bot messages on emails about the cases were declined even though the account was already unbanned, as indicated in Infraction History.
I've been playing since the early seasons and have participated in almost all events. A significant amount of limited cosmetics and badges that can no longer be obtained has been accumulated. This is important. Battle passes and skins were purchased, and a lot of time, money, and effort were invested into the game. The goal is not to lose an account that, according to the information on the EA profile, is unbanned.
I've reached out on Twitter, and if there are any updates, the information will be shared here. It might be useful for other players in the future.
- 2 years ago@timdaniyarov Same dude, glad i’m not alone in this. Our situation seem to be exactly the same. I finally got my first heirloom right before the ban and have been playing since season 7. Lots of time and money put into this game as it’s the only game I actually play and try to improve at.
Yeah if you get any updates, I’d really appreciate it if you share the information here
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