Forum Discussion

LootGoob's avatar
LootGoob
2 years ago

Ban overturned, but when trying to play the game it says that I am still banned

I logged into EAhelp today to see my ban was finally overturned after months of appealing. When I went to go and play the game it said that I am still banned. What do I do? UPDATE 10/28/2023: After ...
TheRedLion93's avatar
TheRedLion93
2 years ago

@LootGoob

I do apologize for the inconvenience. But if there’s no other way to overturn your ban, there’s nothing else we can do.


But I do believe you can creat another account if I’m not mistaken. (Not sure if you can use the same email) But once, I do apologize that there’s no other alternative for you.


We will always be here to help for anything that you may need!

LootGoob's avatar
LootGoob
2 years ago
@TheRedLion93 My ban is labelled as overturned on the EAhelp website on my ban history. My issue is that when I try to play Apex it still says that I am banned in the game. I really don't want to create a new account, because I've put time and money on this account I'm trying to dispute.
  • TheRedLion93's avatar
    TheRedLion93
    2 years ago

    @LootGoob 


    You can try and contact an advisor and may be able to look into this further. To get in touch with one, try messaging @EAHelp through Twitter to see if you can get a better response 

    You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.

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