TheRedLion93 Yes, but there is an issue: if you have attempted to dispute your ban 3 times, then upon receiving a negative response, the TOS team forwards your appeals to a bot, which automatically sends you a message stating that the ban will not be Overturned, and the appeal will not be considered.
This is what happened in my case. When I tried to find out why I was banned essentially and asked 3 times by different words, "Why the ban?" and 3 times I was told that "They consider this measure justified because you violated section 6 of the rules, and they do not intend to provide specific explanations regarding their punishment policy."
So the Live Chat with support said quote unquote that they would have loved to escalate my case to the TOS team and get this ban removed, but they cannot do so because it has been declined for the third time, and there is no option to escalate it further.
So yeah, In no way I can appeal the sanctions imposed on my account; even when unbanned, they consider me banned. Neither I nor the online chat have the right or the ability to contact the TOS team by the words of the EA HELP chat.
btw I am grateful to the EA HELP chat for the friendly communication and explanation and still the problem is not solved.
@LootGoob
Can you describe what the ban is for?
And what did live chat support say?
@TheRedLion93I can't there is no explanation just a brand new ban. I am currently waiting for the email which might take a day because it took a while last time. Live support after I explained the situation I made this post about just said that there is a ban on my account and he is going to elevate my case to the concern team. At first I thought he was talking about the one that got overturned so after I ended the chat with live support I went and refreshed my ban history to find that brand new ban. I have no clue why there is a brand new ban I haven't even been able to play the game. This is frustrating, feels like they're playing with my emotions
@LootGoob
Well, I’m sorry to hear that you’re going through this “goose chase” with your ban and can’t get a straight answer. Must be frustrating!
I would discuss this with EA about this new ban you received.
My theory is that this entire time you’ve been wondering why you’ve been banned, I believe that it’s because of this new one you received hence why you are still banned and can’t play Apex Legends.
Experiencing the same, got a new ban with literally no explanation of why, this looks like a joke at this point.
I made a Reddit post about it explaining the whole situation if anyone wants to check it:
**POST GOT REMOVED SO KEWK**
You guys can obviously try to dispute the ban with EA Support
The same thing occurred. A re-ban was received upon entering the firing range after observing the ban status was "Overturned."
Still no response is received on Twitter from Hideouts or through the case of the Overturned ban. A new ban case hasn't been initiated yet, as it doesn't seem worthwhile without obtaining a live response to prior inquiries.
Moreover, on the three previous disputes regarding the old ban (which was overturned), I didn't get a live response. So the best option would be to contact the TOS team through an EA live support agent.
I don't have time for this circus, and it seems they don't either. I don’t get paid for this, but they do receive a salary from this “work”, donations, and even payment for issuing bans to new "waves of cheaters" in reports. Meanwhile, some players have been achieving Predator ranks and boosting accounts for years or was literally a cheaters in the early seasons.
Let them handle their responsibilities and do their job.
Let’s see after weekends or after the time it takes them to respond.
For those facing a similar issue, I recommend taking your time and not giving in to emotions. Do not DISPUTE your case independently in the "BAN" section in My Cases or on MY BAN HISTORY page. Instead, contact a EA live support agent through the "START A NEW CASE > Apex > See all topics > I need help logging in to my EA Account" section. This way, you won't lose your 3 appeal tickets for your BAN and deal with disputes against automated responses from the TOS team. An agent will assist you with this. Whether this will result in the ban being removed at the moment is unknown.
Same issue happened to me, but I have not even touched the game ever since the first ban that was overturned.
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